GeeksInKhakis
Member
- Reaction score
- 10
- Location
- Vancouver, WA (USA)
This is a bit of a rant...
I've been in business for 9 years, business has been getting worse the last 2 years. Last year I had to fire my main technician and went back to doing the field work myself. I would typically do 2-3 appts. in the morning and then work on what came into the shop in the afternoon. This year isn't going any better. It's been really slow lately and there's just no money coming in. I already skipped paying myself a few times this year, so I could make payroll for my office manager.
I'm getting really depressed about this place and don't even want to come into work. The customers that yell at me and treat me like crap (even after I fix their computer) are really starting to wear on me. Last week I busted my @ss to get one guy's laptop done in 1 day. When he picked it up I asked him for his claim slip (wasn't there when it was dropped off, didn't know him from Adam). He started yelling at me that it was in the truck and if I was going to make him walk out and get it. I tried explaining nicely why we need the slip and he just started yelling at me more.
No, not all the customers are horrible, there are lots of nice ones. Just not enough to keep me in the black. Combine the slow business with the poor treatment from customers and the cost-effectiveness of computer repair in general and I think it's done for.
It's been a decent ride, I guess I just want to enjoy computers again and what they can do. Not (for the 1,000th time) explain that Firefox is just another browser, not virus protection and that "No, I didn't cause you to get a virus 2 weeks after your computer left my shop"!!!
Can someone explain why I should keep doing this?
I've been in business for 9 years, business has been getting worse the last 2 years. Last year I had to fire my main technician and went back to doing the field work myself. I would typically do 2-3 appts. in the morning and then work on what came into the shop in the afternoon. This year isn't going any better. It's been really slow lately and there's just no money coming in. I already skipped paying myself a few times this year, so I could make payroll for my office manager.
I'm getting really depressed about this place and don't even want to come into work. The customers that yell at me and treat me like crap (even after I fix their computer) are really starting to wear on me. Last week I busted my @ss to get one guy's laptop done in 1 day. When he picked it up I asked him for his claim slip (wasn't there when it was dropped off, didn't know him from Adam). He started yelling at me that it was in the truck and if I was going to make him walk out and get it. I tried explaining nicely why we need the slip and he just started yelling at me more.
No, not all the customers are horrible, there are lots of nice ones. Just not enough to keep me in the black. Combine the slow business with the poor treatment from customers and the cost-effectiveness of computer repair in general and I think it's done for.
It's been a decent ride, I guess I just want to enjoy computers again and what they can do. Not (for the 1,000th time) explain that Firefox is just another browser, not virus protection and that "No, I didn't cause you to get a virus 2 weeks after your computer left my shop"!!!
Can someone explain why I should keep doing this?