This has been bugging me

[ComputerClinic]

I don't think you quite understand. I'm not talking about imaging software; I'm talking about deployment software. This allows you to create a hardware independent image with all the basics, updates and drivers and gives you the option of installing additional software that they have on their system. The bigger the database of software you have (which expands with every customer), the lesser the need for intervention.

If that works for you then great. The only reason I responded to you in the first place is because you called me ignorant for saying that removals can be performed in < 1 hour. I stated quite plainly in my original post that I was not exaggerating or bragging. Anyone with the will to learn and practice can remove infections manually very quickly and effectively. That is all I'm trying to say. Unless you show that this is false, I see no reason to continue arguing.

I am sorry for attacking you directly and I didn't mean to start a war. I just got angry because you called me ignorant when I actually know what I'm talking about.

 

[bagellad]

If you knew how to remove the virus why would you nuke and pave ?

 

[atlanticjim]

In all of this controversy I find one very interesting omission. Using virus removal tools SAVES TIME.

Today I was replacing a broken cover and hinge on a laptop. Took me about an hour. And at the same time I was removing a Rogue virus (and MyWebSearch) AT THE SAME TIME!!!

Using scanners and fixers speeds up my day and frees me to do some hands on work.

I have a hand drill and a power drill. . . both do the same job.
I have a compound mitre saw and and hand saw . . . both do the same job.

One of these days I am going to get myself a stopwatch and time how much "screen time" I actually spend on a virus removal. I betcha it is less than an hour each time cause I know how to use my tools.

And before I get any flack for using tools rather than manual removal. .. I am smart enough to do a manual removal but also smart enough to be efficient.

 

[Xander]

I just got a laugh at the tags attached to this thread...one of them is 'pizza tech tactics'. nice. lol.

You're welcome Glad you liked 'em.

 

[ATTech]

If that works for you then great. The only reason I responded to you in the first place is because you called me ignorant for saying that removals can be performed in < 1 hour.

I didn't call you ignorant for that, I said IT IS ignorant to assume that ALL malware can be removed in less than one hour. If you do truly beleive ALL malware can be removed in less than one hour, then you're right, I am calling you ignorant.

I stated quite plainly in my original post that I was not exaggerating or bragging. Anyone with the will to learn and practice can remove infections manually very quickly and effectively. That is all I'm trying to say. Unless you show that this is false, I see no reason to continue arguing.

I guess there is no reason to continue arguing then, because I'm not arguing it CAN'T be quick and effective, I'm arguing that It's not always quick and effective and with the proper setup, reimaging can be QUICKER and More EFFECTIVE.

I am sorry for attacking you directly and I didn't mean to start a war. I just got angry because you called me ignorant when I actually know what I'm talking about.

Again, if you do believe the absolute, then I stand by my claim that you are ignorant. If you beleive there are exceptions, then I didn't call you ignorant and am sorry you took it as that.

If you knew how to remove the virus why would you nuke and pave ?

I'm not saying I always nuke and pave, but there is a balance of cost, time, and effect to the user that needs to be weighed in the decision. The general sentiment is "N&P is a cop out" which may be the case at Geek Squad, but isn't necessarily universally true.

 

[Elemdee]

Ok, wow
duly noted, this is a touchy subject.

But if you have done your whole procedure, and a computer is returned because of the same problem, is it valid to do a n&p?

It seems to me that it is a perfectly reasonable thing to do, if I have spent a couple hours, and i think the virus is gone, and then it resurfaces, despite by best efforts before , is it not reasonable to N&P rather than spending another few hours trying to go over what I missed?

Sorry for setting fire to this issue.

Erik

Yes, I would say at that point, after all your efforts, if it is returned because of the same problem, n&p is the way to go to ensure you can get rid of it.