Two different clients, neither storing credentials in credential manager. Login required everytime.

I just got a phone call this morning that a client has 2 laptops doing exactly the same thing. Their desktops are fine. I don't have the specs on the machines yet. I'll update once I have the info.
 
I just got a phone call this morning that a client has 2 laptops doing exactly the same thing. Their desktops are fine. I don't have the specs on the machines yet. I'll update once I have the info.
Please do I've taken this thing all the way through a full N&P and it didn't solve it. Absolutely insane.
 
I have a brand new unboxed system that is identical to hers I pulled out and I'm configuring it fully here at my office to monitor it for a couple days.
 
One is a Dell Latitude 5500. I don't have the model of the other but guess what? It's a Dell too. Can it really be a coincidence? I'm going to fire it up shortly.
I'm thinking about imaging the machine & seeing what version of windows is on it and if it's 2004 trying to roll it back to the previous.
 
Current Windows Version is 2004 installed on date is 9/28/20. She told me the issue started about 2 weeks ago which is when 2004 installed. I'm going to proceed with creating an image and trying to roll back to the previous version.
 
Those units don't have the old Dell Data Protection suite installed do they?

Mine are both Dell's, and I'm not sure if they do but one of the computers I've been troubleshooting has already gone through a fresh N&P using a fresh 2004 ISO. The only quirky thing about it is I installed it onto a system with PTT/TPM enabled.

The computer at my Office is about 300 days newer than the one the client is having issues with but prior to installing my fresh 2004 iso I disabled PTT/TPM on the system.

If this works I'm just going to deliver her a new computer and charge them a ton of labor to compensate for it, then take the old one back and repurpose it ... I'm over this, its been 4 weeks.

Also keep in mind there are 13 identical other Dell computers in service at that office that all have not been touched that are all behaving properly.

There are two that simply won't store credentials.
 
Two thoughts came to my mind as I read this thread. Bad PC time synch and/or Public vs. Private network profiles. To my way of thinking Windows 10 is treating these machines as Kiosks and/or not trusting the local profile or network. Forgive me if I'm way out in left field as I have never enabled TPM or Bitlocker encryption.
 
PTT/TPM interact with the Cryptographic Service, which is what protects the Credential Vault. So my assumption is, something is happening where the vault's encryption keys are getting lost / corrupted and you're having to make a new one. That's the only explanation I can come up with for there being nothing in credential manager.

But why that circumstance would persist beyond the decryption / reboot is beyond me. The platform should have cleared itself out one last time and stuck. UNLESS, the password on the user account was forcibly reset. That password is your encryption key for the vault, so you can lose it if it's forcibly reset via any other mechanism than the user facing password change mechanism.

3rd party password managers that are part of other system utilities such as Dell's Data Protection suite (now defunct thank heavens), as well as some 3rd party AV also screw with the credential vault from time to time.

I'm also leaning to blaming a rare bug in 2004 as well, but if that were the case I'd assume I'd have one at least going wrong too.

Checking the date / time sync isn't a bad idea, especially if the unit is on a domain. Modem DCs are often guests of hypervisors and it's incredibly common for IT guys to forget to disable time services on the host for the DC guest, and manually configure the DC for appropriate Internet based time servers. All domain members should be using the DC as their time master, which happens by default.

The above leads to a condition where the hypervisor is a member of the domain, and therefore slaved to the DC's clock, but is also configured via HyperV to reconfigure the clock. That's a nasty race condition that causes all sorts of SSL and encryption issues across the network. But if that was what was going on here, other machines would be having other problems too. Though it's not without value to ensure the problematic endpoints have the correct date and time.
 
I'll throw my hat into the ring as well. Have a brand new Lenovo ThinkStation P330 computer, unboxed and installed O365 etc. Transferred customer's files and loaded their primary O365 account along with an Optimum POP account. Was working fine for a few days then we started getting constant credential popups, even while working within Outlook, not just upon startup.
I redid the Outlook profile, and now it's only prompting for the POP account password each time we load Outlook. And now we have a new problem when opening MS Teams, where I get the error regarding the TPM malfunctioning. The drive is not BitLocker encrypted, but then again I only encrypt when necessary, and this isn't the only Lenovo machine I have out there using O365 and Teams with a TPM and no BitLocker.
The computer is running 2004.
 
Looks like I might have discovered a wide spread bug that is just starting to hit the shelves BOYS AND LADIES!
 
The one I'm working on is a local account. Not a Microsoft account. This is a stand alone machine. No network configuration.
 
Same here. It's configured with a local account but using O365 for apps and Teams.
 
Rolled back from 2004. It looks like it went back to the 1903 version. Machine rebooted and everything logged in. OneDrive, Outlook etc. I never even typed the passwords in.
I'm going to try to bring it forward to 1909 and see what happens. I'm beginning to believe more strongly it's an issue with 2004
 
Keep in mind I have rebooted the computer successfully 5-10 times and logins are successful everytime. Then 30 minutes later I get another call that while logged into the machine, the credentials were lost and she had to login again.

Basically, she's logging in all day long whether she reboots or not.
 
After googling: "2004 keep logging out onedrive"

And setting the search to one month it seems there are quite a few reports of this issue and basically ... no resolution.

I mean ... is the fix a rollback to 1909 and then stopping updates ... indefinitely?
 
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