Weird Keyboard problem

[johnrobert]

Windows 10 Desktop, created new account remotely, pressing z get y pressing y get Z , @ get .
other 2 old accounts keyboard works perfectly, also my remote keyboard works OK.
I deleted new account created another new one same thing

I told him he needs another USB keyboard, bought new keyboard same thing. any ideas

He had done a few system restores that did not fix his problem before I got to it, maybe things are corrupted.
Maybe new account standard user should not make any difference

 

[Larry Sabo]

Type the problem into an AI search engine and you probably have your answer, e.g. (Copilot):

Here are a few possible causes:

1. Keyboard Layout Change: The keyboard layout might have been switched to a different one, such as QWERTZ instead of QWERTY.
2. Language Settings: The language settings on your computer might be set to a different region, causing the keys to produce different characters.
3. Keyboard Driver Issues: There could be an issue with the keyboard driver, causing incorrect key mappings.
4. Custom Keyboard Layout: Someone might have created a custom keyboard layout using software like Microsoft Keyboard Layout Creator (MSKLC).

 

[johnrobert]

Thanks for the response Larry

Language must be set to German as they switch z to y everything else ok
I installed German on my laptop and thats what it does
I can remote to his computer see what he's got

pressing z get y pressing y get Z , @ get . - Google Search