Weird printing issue with Acrobat DC ...

[thecomputerguy]

I have a client whose computer will intermittently print from Acrobat DC. It appears across different documents, and different printers, so it isn't related to a specific PDF or printer. What happens is when you go to File > Print, the print dialogue pops up so you can change common print settings like which printer to print to, portrait or landscape etc. Then after hitting print nothing happens.

After opening the print queue from control panel I can see that when a job is sent to print, the progress bar that would normally pop up when Acrobat sends the document to the print queue doesn't appear, and as a result the document doesn't get sent to the print queue.

The issue will resolve itself after closing/opening the same document sometimes multiple times.

I've tried:

Reboots
Fully updating DC
Reinstalling DC
Disabling AV
Selecting "Print as image" (advanced settings)
Printing to 4 different printers (All network printers, nothing gets sent to any print queue)

The client is getting pretty irritated and because the issue appears daily and all I am able to do is login to his computer and close and re-open the document multiple times until it prints.

There are reports of this on Adobe forums but there doesn't appear to be a resolution and appears to affect Mac's more so than PC's.

Any ideas? They have to use Adobe and if I tell them they need to pay to switch to Nitro or something they aren't going to be happy.

Other computers in the office aren't used enough to know if it also affects them, and/or they have Reader XI installed instead of DC Pro.

 

[Krynn72]

This happens only with acrobat? My first suspicion with print problems is always the print spooler. Even if things aren't getting stuck in the queue it seems to fix many "funky" problems.
http://www.online-tech-tips.com/computer-tips/how-to-forcefully-clear-all-jobs-from-a-print-queue/

 

[thecomputerguy]

The issue just randomly started appearing after

This happens only with acrobat? My first suspicion with print problems is always the print spooler. Even if things aren't getting stuck in the queue it seems to fix many "funky" problems.
http://www.online-tech-tips.com/computer-tips/how-to-forcefully-clear-all-jobs-from-a-print-queue/

Yep only with Acrobat, there is nothing stuck in the spooler because it never makes it to the spooler. After re-opening the document several times the Acrobat printer progress bar will appear and then you will see the document transfer to the spooler after which it will print, then mysteriously stop working again.

 

[thecomputerguy]

All of this started happening after a power outage in which I had to go onsite and do a full reboot of all printers, modem, router, switch, server etc. After the power outage things didn't reboot in the proper order so the whole network was buggy.

 

[glennd]

All of this started happening after a power outage in which I had to go onsite and do a full reboot of all printers, modem, router, switch, server etc. After the power outage things didn't reboot in the proper order so the whole network was buggy.

possible corruption due to power outage. Check HDD smart health, SFC, CHKDSK then I'd be looking at reinstalling Acrobat.

 

[thecomputerguy]

Huh? All the networking gear should either be on a UPS or be configured to switch on automatically after a power outage, and all the computers and printers should be set to stay off until manually switched on. If it needs a more sophisticated power-on sequence than that then everything should stay down until someone runs the post-blackout checklist that I'm sure you've provided.

Power outages are frequently followed by brownouts and flickering off/on states as various bits of the grid come up and go straight back down again, and you really don't want the expensive stuff to be exposed to that.

Yes but it was a planned outage they didn't notify me about so my battery isn't going to last 6 hours.