Dear Brian,
Thank you for contacting Western Digital Customer Service and Support. My name is Jose Acosta.
We truly apologize for the inconvenience this may have caused. If the drive is spinning and shows up in Disk Management (Windows), or Disk Utilities (Mac OSX), but cannot be accessed, then the drive's partition table is most likely damaged or corrupted.
We recommend using one of our data recovery partners.
You may find useful information in WD’s Data Recovery Services List which can be found on the link below:
http://support.wdc.com/recovery/index.asp?wdc_lang=en
It may be possible to still extract the data utilizing data recovery software.
Although we do not have any specific software that we can recommend, many of our customers have had great success with Ontrack's data recovery software.
Please see the link below for more information.
Title: Ontrack Data Recovery Freeware
Link:
http://www.ontrack.com/freesoftware/
If you do not want to buy Ontrack's recovery software then I recommend you try searching the web for other data recovery programs. Please see the link below for more information.
Title: Google Search - data recovery software
Link:
http://www.google.com/search?q=data+recovery+software
If you have any further questions, please reply to this email and we will be happy to assist you further.
Sincerely,
Jose Acosta
My reply:
Hello Mr. Acosta,
Thank you for the reply, however my question remains unanswered. The subject was about the my book essentials and here is the email again. I need to know specifically, if there is any hope of recover in the below stated case.
______________________________________________________________
"Hi,
I am a self employed repair technician. I have ran into this problem and so have a few other people on a tech forum I am a member of.
The enclosure, for whatever reason ceased to work and the drive could not be read. When taken out and hooked to a recovery computer it tells us it needs to be initialized. We are assuming this is because of the encryption.
If I am correct, the key for the encryption is built into the board of the enclosure. If this is the case and the enclosure is bad, is there any way for recovery of that data or is our only option to initialized and repartition the drive?
Thank you,
Brian VanOrder
Freedom PC Solutions"
_________________________________________________________________________
Thank you for your time.
Brian
His final email:
Dear Brian,
Thank you for your reply.
Certainly, it is possible for the data to be recovered on the unit. The information we sent you is on the ways that you can recover the Data on the unit. Below a link with more clear information on this matter.
How to recover data on a drive, obtain a circuit board, repair a drive, or find a list of WD data recovery partners.
http://wdc.custhelp.com/app/answers...sion/L3RpbWUvMTM2MTk3NTY4OC9zaWQvZE84enFWamw=
If you have any further questions, please reply to this email and we will be happy to assist you further.
Sincerely,
Jose Acosta
Western Digital Service and Support
http://support.wdc.com
Note: If you have not visited our community forums, please make sure to do so. You may also find answer(s) to your question(s) there.
Link to WD community forums: http://websupport.wdc.com/rn/cl.asp?i=$incidents.ref_no&e=$contacts.email.addr
This electronic message contains information from Western Digital and is intended only for the use of the addressee and may contain information that is confidential. The dissemination of this information is strictly prohibited. If you have received this electronic transmission in error, please respond back to this e-mail or contact us by phone (
http://support.wdc.com/contact/index.asp?wdc_lang=en).
I guess I was hoping for an answer like "I'm sorry but without the embedded key the information will not be recoverable." In my opinion, if they stated this then they are admittedly selling a problem waiting to happen.
