Win7 Laptop "classpnp.sys" hangs than bootloops.

[Mr. Ingram's Computer Repair & Shoppe]

I have a Win7 laptop in store (at home for the night as of writing)

They tried to update the drivers from some web-ad (yay )

Now it just boot loops. when trying any safemode it hangs on the Classpnp.sys then bluescreens and restarts.

Can't do system restore, Windows Repair, Run in last good configuration. They all bootloop

Took the HDD out and ran hard disk sentinel on it. Still in good condition. Did the HP hardware diagnostics. everything passed and ran normal.

any ideas to try?

 

[GTP]

Download AVG Rescue Scanner (or one of the many others) and burn the .iso to a usb. (Rufus or Yumi etc)
Boot it up and run the virus scan with ALL options selected.
I suspect it has a malware infection.

 

[Mr. Ingram's Computer Repair & Shoppe]

Download AVG Rescue Scanner (or one of the many others) and burn the .iso to a usb. (Rufus or Yumi etc)
Boot it up and run the virus scan with ALL options selected.
I suspect it has a malware infection.

I will try this tomorrow when I get back into work!
I honestly didn't even think about virus/malware. I was still assuming the driver installer he got just tried to install "all the drivers" and messed it up.

My brain usually turns off 45 minutes to closing -.-

 

[glennd]

I have a Win7 laptop in store (at home for the night as of writing)

They tried to update the drivers from some web-ad (yay )

Now it just boot loops. when trying any safemode it hangs on the Classpnp.sys then bluescreens and restarts.

Can't do system restore, Windows Repair, Run in last good configuration. They all bootloop

Took the HDD out and ran hard disk sentinel on it. Still in good condition. Did the HP hardware diagnostics. everything passed and ran normal.

any ideas to try?

Remember in safe mode, when you see all those files whizzing up the screen, the last one displayed is the last one that successfully executed. The one it's hanging on is the one you don't see. Yeah I know, they didn't think that through.

 

[Mr. Ingram's Computer Repair & Shoppe]

Remember in safe mode, when you see all those files whizzing up the screen, the last one displayed is the last one that successfully executed. The one it's hanging on is the one you don't see. Yeah I know, they didn't think that through.

Oh... See. I didn't know this.
So how do I find the one that is causing the problem? Assuming that @Barcelona s solution doesn't solve the problem?

 

[glennd]

this article looks like it might be of some value:

https://support.microsoft.com/en-us...ice,-windows-vista-or-windows-7-may-not-start

 

[Mr. Ingram's Computer Repair & Shoppe]

this article looks like it might be of some value:

https://support.microsoft.com/en-us...ice,-windows-vista-or-windows-7-may-not-start

SOOOOOOOOOOOO I am defiantly trying @Barcelona first. but if that doesn't work, looks like I'll have to run my trusty ole Win7 recovery...
Thank you for the link!

 

[ZenTree]

I don't think i've ever done it but bluescreenview should be able to load up the crash dump from a slaved drive and then you can see what drivers were loaded into memory when it crashes.

 

[HCHTech]

I am defiantly trying

No need to be defiant about it, @Barcelona was only trying to help.

 

[Mr. Ingram's Computer Repair & Shoppe]

No need to be defiant about it, @Barcelona was only trying to help.

Well crap... The late night posting got me. I meant "definitely"!

This is embarrassing... I swear I'm a "professional"!