Windows 10 update 1709 issues

This was a system that was designed for Windows 8 but downgraded to 7 by the OEM then upgraded to Windows 10 when it was forced on everyone.The OEM website didn't list any drivers for Windows 10 either.
 
Canadian Tech said:
So when I posted last night the client had already taken the system home and booted it up to find that the update wanted to run again, hence the reason for my post. I told her to bring it back to me but this morning she tells me she's not going to bring it back until she decides what to do. I did tell her the best option would be to wipe the system and reinstall so she said she'll decide what to do. She has been very pleasant about the whole thing so I don't think she's unhappy with my service.
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She's probably not "unhappy with your service" as much as she probably feels a little "peeved" at what you've already charged her for a problem she still has.
And she probably is thinking about whether to bring it back just to be charged again.
Just my .02
 
glricht said:
Yup, AMD Athlon X2 3250e / 1.5GHz (should have included this info in my original post ... sorry)
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Hmmm. I have no clients with that particular processor so no experience here.
The one I mentioned above was Intel Core i7 (First Gen) but has been going great since.
 
I've had several desktops with a particular Realtek wifi card in them that hard lock if anything later than Anniversary Update is installed, yank the wifi and POOF, all happy again.

Sadly, I fear this sort of thing is going to become the norm, hardware doesn't get support forever and we're forced into new OS builds at least twice a year.
 
Barcelona said:
She's probably not "unhappy with your service" as much as she probably feels a little "peeved" at what you've already charged her for a problem she still has.
And she probably is thinking about whether to bring it back just to be charged again.
Just my .02
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She knew I wasn't going to charge her if she brought it back to me to fix the update issue. I did suggest wiping the system and reinstalling windows for which I would have charged her the difference from what she paid earlier and the nuke and pave. Plus I didn't charge her the hours I worked on it trying to fix the issue, I only charged her 1 hour instead and she was happy with that.
 
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Porthos said:
If @Barcelona advice does not help (I would not waste that much time) Its time to back up and nuke it.
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This. Windows 10 is so fast to install that spending a lot of time messing with the build upgrades are not worth it. Clients just want it to work and a GOOD tech should be able to get a new system to look just like it did before the N&P.
 
Sky-Knight said:
I've had several desktops with a particular Realtek wifi card in them that hard lock if anything later than Anniversary Update is installed, yank the wifi and POOF, all happy again.

Sadly, I fear this sort of thing is going to become the norm, hardware doesn't get support forever and we're forced into new OS builds at least twice a year.
Click to expand...

And yet Microsoft is supposed to block updates to systems that have incompatible hardware. YAY Microsoft.
 
nlinecomputers said:
This. Windows 10 is so fast to install that spending a lot of time messing with the build upgrades are not worth it. Clients just want it to work and a GOOD tech should be able to get a new system to look just like it did before the N&P.
Click to expand...

A GOOD tech would know that a nuke and pave isn't always the best option when it comes to client installed software that they no longer have cd's or product codes for. Sometimes a nuke and pave is the only option but that doesn't mean that it should be used every time.
 
Canadian Tech said:
A GOOD tech would know that a nuke and pave isn't always the best option when it comes to client installed software that they no longer have cd's or product codes for. Sometimes a nuke and pave is the only option but that doesn't mean that it should be used every time.
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Of course, but it just seems like too many techs get stubborn with an "I can FIX this" attitude and blow a lot of unbillable time trying to chase that rabbit down the hole when an N&P is a better option.
 
nlinecomputers said:
Of course, but it just seems like too many techs get stubborn with an "I can FIX this" attitude and blow a lot of unbillable time trying to chase that rabbit down the hole when an N&P is a better option.
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I agree but the only time I spend a lot of time on something like this is when I use it as a learning experience so I don't make the same mistakes a second time. You can't learn from your mistakes if you give up too easily and nuke and pave because then it becomes a mind set to n&p
 
nlinecomputers said:
And yet Microsoft is supposed to block updates to systems that have incompatible hardware. YAY Microsoft.
Click to expand...

They do, but they rely on the hardware manufacturers to TELL US when that condition is true. Hardware manufacturers only do that for hardware currently within their support envelopes, and those products get updates software because they are... SUPPORTED.

Which means... every system is a time bomb now... each... and... every... one...

P.S. To the OP... https://www.bleepingcomputer.com/ne...and-update-that-disables-spectre-mitigations/
 
Last edited:
Larry Sabo said:
I've had systems where, after I removed the HDD for testing/backup and re-installed it, the update completed without a problem. No idea why.
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That seems to be Windows 10 in a nutshell, doesn't it?

I had one the other day which wouldn't shut down because of HP SimplePass. It would sit there a few minutes, even if you clicked "Force shutdown", and then go back to the Desktop. I uninstalled and reinstalled the latest version. Then it crashed randomly and every time on shutdown. It was the end of day, so I left it on and went home. I had already done all Windows and HP updates before this. I get in the next morning and the problems had just magically disappeared overnight. Shut down half a dozen times, no crash, no errors, no problems. No idea why.
 
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