Windows refresh freezing, safe mode

[Tech bud]

So I bought a laptop for resale, everything was tested before hand and was working fine, checked hard drive, memory, the whole nine yards. I refreshed the computer so I can hand someone the sign up screen when I sell it again.
But now it freezes on the setup process, glad I noticed before I sold it on Ebay.

Does anyone know if it's possible to get into safe mode if the initial set up had never been done? I seem to get to the advanced start up menu, but when I boot into safe mode it just goes black.

Then I was thinking, even if I do figure this out and reset it for the customer, there probably going to get stuck themselves, don't want to get blamed for selling a faulty computer, how could I have them drivers installed for them before selling? Or would I have to make it through the setup process first every time?

Maybe I'm a noob, but never had this happen on a refresh before, but always seems to fail as soon as it's looking for updates.

 

[Sky-Knight]

I've had a bucket of machines pass through my hands that hard lock at a late stage of Creator's edition setup. All were packing a Realtek Wifi chipset that escapes me at the moment. Try disabling the WiFI card in the BIOS, or removing it from the unit and see if the thing completes setup.

 

[Tech bud]

That's a good thought, would have made sense too as it was always after I connected to the wifi.

I got it running now, I just used a physical copy of Windows 10 home and seems to be working. Maybe the refresh was goofed up.

Now how can I refresh again so the buyer doesn't struggle with it