windows updates failing to install on xp sp1

[Jacob Anthony]

Hi guys,

Some of you may have read my recent thread about the trouble I've been having with a local pc repair centre who where meant to be installing xp on a dell dimension pc for me.

I finally managed to get them to "finish" the job today only to find when I get home that no updates had been installed and that I was left with just service pack 1 installed. I have tried to get my system to update but I'm getting the following:

The following updates were not installed

Microsoft Windows Installer 3.1
Windows Genuine Advantage Validation Tool (KB892130)
Update for Windows XP (KB898461)

The error code I'm getting for windows installer is Error Code: 0x80070006

Can anyone help me with this?

Thanks

Jacob

 

[DarDar]

probably a hacked version!

try the latest wga tool:
http://www.microsoft.com/GENUINE/

 

[Jacob Anthony]

I have checked and it's a genuine version. It's been activated, plus I've validated this evening.

 

[Xander]

What have you done to try correcting it?

It would save us a lot of time to know what you've done (anytime you have a question) so that the rest of us aren't just taking potshots at a fix.

 

[dnt810]

As others have mentioned, I don't really know how you're going about trying to update the OS... If all you've done is try through the normal Windows update, then try the following:

1. Image the drive as it is currently.

2. If you haven't already, download SP2 and 3 patches manually from Microsoft to a folder on the drive or to your desktop.

3. Run the SP2 patch and see if that installs correctly. If it does, you can go from there.


Regards,
Don

 

[Jacob Anthony]

What have you done to try correcting it?

It would save us a lot of time to know what you've done (anytime you have a question) so that the rest of us aren't just taking potshots at a fix.

That's fair enough! I've now managed to download sp2 but on restart it's reaching the windows startup screen then rebooting

Grr!

 

[l337]

repair install with a sp2 or sp3 disc might be the go

 

[TLE]

repair install with a sp2 or sp3 disc might be the go

I don't believe he has the installation cd's to perform such a repair.

Take it back and ask them to sort it out. I would also download Magic Jellybean keyfinder and check to see what key they used to install XP with.

 

[Pc Fixed Right]

This is probably silly but have you checked the time and date on your pc? is it right? windows typically will not update if the time and date are incorrect.

 

[vdub12]

I would call a reliable computer repair technician it your area to take a look at it.

 

[Jacob Anthony]

I don't believe he has the installation cd's to perform such a repair.

Take it back and ask them to sort it out. I would also download Magic Jellybean keyfinder and check to see what key they used to install XP with.

I'm wondering wether I should do this as they were the ones that reinstalled xp. Or should I bite the bullet, invest in a windows xp cd & do the repair myself as I'm going to need one anyway if I'm going to be in the repair business and I don't really want to wait ages again to have it sorted out.

There is the issue as well that they didn't get it right the first time, so do I trust them to be able to fix the problem again? I'm not sure if I'm being a bit harsh here so please let me know.

If anyone can recommend a cheap supplier for xp home edition oem, please let me know

This is probably silly but have you checked the time and date on your pc? is it right? windows typically will not update if the time and date are incorrect.

Yeah, this was one of this first things I checked, thanks though!

 

[JD1248]

Technet subscription, then you have no more worries about discs

 

[TLE]

Technet subscription, then you have no more worries about discs

Thats one solution, but you can't use the XP install disc from Technet for OEM XP installations as they are retail copies.

I believe the vista installs from Technet can be used for both OEM and retail.

 

[JD1248]

Thats one solution, but you can't use the XP install disc from Technet for OEM XP installations as they are retail copies.

I believe the vista installs from Technet can be used for both OEM and retail.

True, but that obstacle is easily overcome. And if you have a technet sub, you now have xp keys to install on your own equipment for testing. Therefore your oem key is irrelevant.

 

[PC Ops]

repair install with a sp2 or sp3 disc might be the go

I agree, get your hands on a XP Home oem sp2 or sp3 disc (friends/relatives/borrow from same repair centre.../other) and reïnstall using the same key that has been used now. Find out using Magic Jellybean, SIW, Produkey or whatever you're using.

But... you have paid those guys for a job not done well. So maybe you can get them to solve the problem they probably caused themselves for no extra charge. Don't they have a no cure - no pay policy? Or some sort of warranty this falls under?

 

[Jacob Anthony]

I agree, get your hands on a XP Home oem sp2 or sp3 disc (friends/relatives/borrow from same repair centre.../other) and reïnstall using the same key that has been used now. Find out using Magic Jellybean, SIW, Produkey or whatever you're using.

But... you have paid those guys for a job not done well. So maybe you can get them to solve the problem they probably caused themselves for no extra charge. Don't they have a no cure - no pay policy? Or some sort of warranty this falls under?

I've sent it back to them as they have a 14 day window where they don't charge to fix correct any issues covered in the original order. I personally wouldn't have let it out of the shop without it being completely uptodate though.

 

[TLE]

I really can't think why they would have installed it with SP1 only, I mean, it's not a massive job to slipstream SP2 and SP3 directly into the install and build a new install CD.

 

[PC Ops]

I really can't think why they would have installed it with SP1 only, I mean, it's not a massive job to slipstream SP2 and SP3 directly into the install and build a new install CD.

That puzzles me too

 

[Xander]

I really can't think why they would have installed it with SP1 only, I mean, it's not a massive job to slipstream SP2 and SP3 directly into the install and build a new install CD.

There's a lot of lazy shops out there with little concern for quality control. Had a regular customer that called my voicemail at crazy o'clock Sunday morning. He panicked and took his laptop to another shop. They gave him the Dell SP2 version with all the trials on it, including the McAfee. Lazy.

 

[Jacob Anthony]

I really can't think why they would have installed it with SP1 only, I mean, it's not a massive job to slipstream SP2 and SP3 directly into the install and build a new install CD.

I asked them that myself and they basically said I that they hadn't done it because they hadn't had enough time to do it.. I mean come on I'd only given them 5 working days to put a new hard drive in and install windows.

They are now going to replace the hdd they provided as it's faulty with a new one, at a further cost to me (although they are deducting the cost of the other one they fitted).

The one upside from this experience is that I am learning how not to run the customer service of my business when I start.

I'm getting my hands on some windows discs as we speak as well as the other resources listed on here. I should be good to go in the next few weeks to start my own business.

Hopefully I can do better than these guys!!

Thanks for all your help guys!

Jacob