I have a client with a giant Dell XPS 430 tower (it has to weigh at least 70 pounds!) that randomly BSOD's when he takes it out of standby.
It has never BSOD for me, but it has for him, and it is supported with event log records...
It was having random "Display not active" errors as well, which were resolved with a driver update to the video card. This didn't resolve the issue however.
RAM & Hard drive passed hardware test.
BIOS was updated, and I verified S3 was set (powercfg verified correct).
He has AVG (paid) installed.
The BSOD reads:
Googling the error has a few people with the same problem, and many of them say that their issues are resolved with display driver updates... but obviously that didn't work here.
System info:
Any clues/leads?
It has never BSOD for me, but it has for him, and it is supported with event log records...
It was having random "Display not active" errors as well, which were resolved with a driver update to the video card. This didn't resolve the issue however.
RAM & Hard drive passed hardware test.
BIOS was updated, and I verified S3 was set (powercfg verified correct).
He has AVG (paid) installed.
The BSOD reads:
Code:
The computer has rebooted from a bugcheck. The bugcheck was: 0x0000007a (0x0000000000000020, 0xffffffffc000009d, 0xfffffa8006e7e7c8, 0x0000000000000000).
A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 081310-45630-01.
+ System
- Provider
[ Name] Microsoft-Windows-WER-SystemErrorReporting
[ Guid] {ABCE23E7-DE45-4366-8631-84FA6C525952}
[ EventSourceName] BugCheck
- EventID 1001
[ Qualifiers] 16384
Version 0
Level 2
Task 0
Opcode 0
Keywords 0x80000000000000
- TimeCreated
[ SystemTime] 2010-08-14T02:17:50.000000000Z
EventRecordID 127409
Correlation
- Execution
[ ProcessID] 0
[ ThreadID] 0
Channel System
Computer Richard-PC
Security
- EventData
param1 0x0000007a (0x0000000000000020, 0xffffffffc000009d, 0xfffffa8006e7e7c8, 0x0000000000000000)
param2 C:\Windows\MEMORY.DMP
param3 081310-45630-01Googling the error has a few people with the same problem, and many of them say that their issues are resolved with display driver updates... but obviously that didn't work here.
System info:
Code:
OS Name Microsoft Windows 7 Home Premium
Version 6.1.7600 Build 7600
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name RICHARD-PC
System Manufacturer DELL Inc.
System Model XPS 730X
System Type x64-based PC
Processor Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz, 2668 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date DELL INC. 1.0.5, 7/16/2009
SMBIOS Version 2.5
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume3
Locale United States
Hardware Abstraction Layer Version = "6.1.7600.16385"
User Name Richard-PC\Richard
Time Zone Eastern Daylight Time
Installed Physical Memory (RAM) 6.00 GB
Total Physical Memory 5.99 GB
Available Physical Memory 4.68 GB
Total Virtual Memory 12.0 GB
Available Virtual Memory 10.5 GB
Page File Space 5.99 GB
Page File C:\pagefile.sys
---
\
Name ATI Radeon HD 4800 Series
PNP Device ID PCI\VEN_1002&DEV_9442&SUBSYS_05021028&REV_00\4&295F40C7&0&0018
Adapter Type ATI display adapter (0x9442), ATI Technologies Inc. compatible
Adapter Description ATI Radeon HD 4800 Series
Adapter RAM 512.00 MB (536,870,912 bytes)
Installed Drivers aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver Version 8.753.0.0
INF File oem25.inf (ati2mtag_RV7X section)
Color Planes Not Available
Color Table Entries 4294967296
Resolution 1680 x 1050 x 59 hertz
Bits/Pixel 32
Memory Address 0xD0000000-0xDFFFFFFF
Memory Address 0xFBDE0000-0xFBDEFFFF
I/O Port 0x0000E000-0x0000E0FF
IRQ Channel IRQ 4294967288
I/O Port 0x000003B0-0x000003BB
I/O Port 0x000003C0-0x000003DF
Memory Address 0xA0000-0xBFFFF
Driver c:\windows\system32\drivers\atikmpag.sys (8.14.1.6126, 259.50 KB (265,728 bytes), 7/6/2010 9:15 PM)
