Any free remote support software which we can use?

[joydivision]

I have a new business client that is slightly out of my catchment area. I could do with being able to remote in to to save unnecessary trips to sort out basic problems.

Something like Mikago will do the trick but it is about £150 a year which is a lot of money when I hardly need to use it.

I want something very similar that the customer can simply download a tiny file to let me join their session.

So any cheaper or free alternatives for commercial use?

 

[PBComputer]

Do you have a teamviewer licence? If so install the unattended access host.

Paul has I'll have a think of other options

 

[joydivision]

Don't have a team viewer licence or anything. Really not done much remote support.

 

[4ycr]

I have tried VNC but not managed to get it to work. you could try Google hangouts though. I also think that join.me has an option to take control but they might need to click on any UAC prompts.

 

[MotzTech]

Depending on how many computers they have, logmein free may work for you.

 

[coffee]

Is the teamviewer license an unlimited license or is it per box?

coffee

 

[ComputerRepairTech]

unlimited hosts but you connect from one workstation.

 

[joydivision]

Depending on how many computers they have, logmein free may work for you.

Thought it clearly said not for commercial use though?

This company in question has four computers.

 

[BrentfromZulu]

I've used Zoho Assist. It is free, but you only get 5 sessions a month and only up to 2 hours per session. I believe for $12 a month you can upgrade it to unlimited sessions and better stuff. It works pretty well for me for part time, but when I start doing this full time I will use something else (leaning toward ScreenConnect)

 

[joydivision]

I've used Zoho Assist. It is free, but you only get 5 sessions a month and only up to 2 hours per session. I believe for $12 a month you can upgrade it to unlimited sessions and better stuff. It works pretty well for me for part time, but when I start doing this full time I will use something else (leaning toward ScreenConnect)

Thanks I will check that out . 5 times a month should be enough for me at this stage.

 

[codegreen]

Thought it clearly said not for commercial use though?

This company in question has four computers.

LogMeIn Free has always been OK for commercial use. Teamviewer Free is strictly non-commercial.

 

[joydivision]

LogMeIn Free has always been OK for commercial use. Teamviewer Free is strictly non-commercial.

Just seen that, I wonder why I was always under the impression it wasn't? Seems like the obvious solution then, I only need very basic facilities.

 

[16k_zx81]

Thanks I will check that out . 5 times a month should be enough for me at this stage.

techinline has 'pay as you go'

5 session bundle is $39USD, ($7.80 per session).

no contract. you just buy a block of sessions and use them when you want.

That what we use. The software is rock solid, and I really like that there's flexibility of use and no ongoing fees.

More info

http://www.techinline.com/BuyNow.aspx

 

[MotzTech]

Just seen that, I wonder why I was always under the impression it wasn't? Seems like the obvious solution then, I only need very basic facilities.

Yep, it's always been free for everyone. The only limitation is you can only have 10 computers per account. Plus if you need more functionality later on (Like remote command line and event log viewer), you can upgrade to pro.

 

[Cambridge PC Support]

Just seen that, I wonder why I was always under the impression it wasn't? Seems like the obvious solution then, I only need very basic facilities.

I use LogMeIn Free occasionally, it's limited to 10 devices though. There's an instruction guide somewhere on the web that shows you how to create a single hands-off executable that the customer can run on their computer so that they don't have to type in your login details.

 

[Metanis]

Sorta kludgy but works...

I use LogMeIN Free for my relatively few commercial accounts.

I create a custom GMail account for each organization. Then I use that e-mail to sign up for a LogMeIn Free account. Then I give my customer control of both the G-Mail and the LogMeIn accounts.

Since LogMeIn Free only allows 10 machines per account I usually only add the important machines up front. I figure if I get access to one machine I can always use it to RDP to others in the Domain.

I keep track of all the accounts and passwords in my ancient password manager Whisper32. Then I use SyncToy to keep the Whisper data file sync'd across 4 locations on my own network and flash drives.

-Mike

 

[johnrobert]

The few times I need remote I always use Teamviewer free

 

[codegreen]

The few times I need remote I always use Teamviewer free

Teamviewer Free is for non-commercial use only.

 

[Secc]

Hi, Have you tried Supremo http://www.supremocontrol.com/ (i used the free version supremofree before and had no problems). They have now moved to a paid version but for a solo tech its €98 per year.

Secc

 

[kpk1]

Anyone tried Ammy Admin??

http://www.ammyy.com/en/index.html