Anyone using RepairShopr?

sapphirescales said:
I tried it and frankly, it absolutely sucked compared to what we currently use (Express Invoice and Inventoria). It lacked many features and had other features that we would never need or use. Worst of all, it's a monthly freaking subscription. I can think of about 1,000,000 better ways to spend $600/year than on that archaic piece of crap. I felt like I was back in the 1990's again. Automated emails are nice, but honestly it takes 2 minutes a day to shoot out an email to our past clients. Never tried PCRT, but that one looks even worse. I'll stick to our current solution, thank you.
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Wow! Why don't you tell us how you really feel?
 
Barcelona said:
"One Man Army" plan it's out of my budget!
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That made me stop using it as well. I started using a simple invoice program from the Windows store that does all I need which is making invoices and printing them. I can even email quotes and invoices to clients in pdf format.

I pre print my terms/conditions /signature page in advance and print the work order/quote on the other side and keep that one page with the computer and file it away when the job is done.

Not saying Repairshopr is no good, it is excellent if you need all the features. it is well laid out and is well supported.
 
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Barcelona said:
Wow! Why don't you tell us how you really feel?
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I bet their "current solution" is Office 2007 too :)

Porthos said:
That made me stop using it as well. I started using a simple invoice program from the Windows store that does all I need which is making invoices and printing them. I can even email quotes and invoices to clients in pdf format.

I pre print my terms/conditions /signature page in advance and print the work order/quote on the other side and keep that one page with the computer and file it away when the job is done.

Not saying Repairshopr is no good, it is excellent if you need all the features. it is well laid out and is well supported.
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Totally agree if you don't find yourself having enough jobs to be losing track of things, a tracking system like this probably doesn't make sense.. If you are doing more than 25 jobs a month though (our free plan) or, and don't have $50 in your budget - that's pretty surprising.

If you are doing 75 jobs a month you probably pay more than $50 just in credit card processing fees or office supplies.

Then if the Marketr module doesn't bring you an extra job per month and basically make the software cheaper than free - that's also surprising, as that's what we hear from everyone using it.

There is a segment that are one person repair companies that have no intention of ever growing, hiring someone, or selling the business. When those folks say they don't need a software to run their business - I basically never argue with it.

However, if you do think you will someday hire someone, expand, or sell the business, you do need a tracking system of some kind. Of course it doesn't need to be RS, doesn't need to be a monthly fee, but you should have a good customer database, a good log of all jobs/historical, and a ticketing system to keep track of what's in the shop.
 
drpcfix said:
If you are doing 75 jobs a month you probably pay more than $50 just in credit card processing fees or office supplies.
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Most of my income is cash- PayPal Here on my phone for the rest.
In my market the average ticket is only $60-$100 And I cant move to another market like some advice given here.
I am literally just holding on for the month till I can not pay my $1500 monthly lease and the other expenses to close and work from home.
I am break/fix Windows computers only. No board level repairs no phone tablet and my customers gripe about paying for security subscription much less a MSP plan.
drpcfix said:
Then if the Marketr module doesn't bring you an extra job per month
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I use the free mail chimp for news letters.
drpcfix said:
There is a segment that are one person repair companies that have no intention of ever growing, hiring someone, or selling the business.
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That is me.

I do this job not to get rich and famous but I like doing what I like to do, All I want to do is to be able to is pay my home expenses and not worry where the next rent,food ect bill comes from.

Now I will repete your software is excellent for all it does but it is not something I can afford at this state of my business.

Not saying Repairshopr is no good, it is excellent if you need all the features. it is well laid out and is well supported.
 
Porthos said:
Now I will repete your software is excellent for all it does but it is not something I can afford at this state of my business.

Not saying Repairshopr is no good, it is excellent if you need all the features. it is well laid out and is well supported.
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I'll second this!

drpcfix said:
If you are doing 75 jobs a month you probably pay more than $50 just in credit card processing fees or office supplies.
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I don't do CC payments. I get probably one person a month who asks. Bank charges just to have the facility are ridiculous. Plus sticking my customers with an extra Credit Card surcharge is not something I want to do. I don't like it when it happens to me.
85% of my clients are long standing and trusted so I just send/give them an invoice and they pay by EFT. Others pay by cash or (after approval), cheque. And remember your $50 is my (currently) $68.33!

I use MYOB to do it all for me. It initially cost a small fortune but it was a one time payment. I can do a lot of what Repairshopr does, plus I can link directly to my accountant. I can email invoices, track inventory, print dozens of different reports etc.
 
I'm rocking the free account and love it. I hope to be able to move up to One Man Army in the near future, but right now I don't have the funds. Nor am I doing 25 tickets a month. I'd love to check out Marketr though.
 
I have been using this software for about 3 years. I love the features and have seen the app grow and adapt. The knowledgebase section of their website is amazing. Not only do they have details of how to use the software, but you have the ability to request a feature that does not yet exist. Many of those requests over time get implemented into RepairShopr and this effort is always well received here in my office because we become more efficient in how we manage our tickets, client assets, and constant communications. The integrations seem to be endless. The PBX feature that was just added is quite nice. We are enjoying the benefits!
 
Repairshopr can track time, ast least on the Android app.

Just to to the ticket, go to Details, and you have a START button.
 
Repairshopr I must admit is great. Though I do not use it, nor any other "pay for" system like it. It's not that I can't afford it, it's that I am in the boat of why pay for something that you can get for free? Leaving more profit in my pocket.

By free, I don't mean pirated crap, that's not kosher. For my invoicing, I use InvoicePlane which does everything invoices I need it to do. Even prints out PDF and can do emailing. Its free and self hosted. Cake to set up and use. For CC processing, I use Square - have been for over 4 years now - and never had an issue. After doing the math, even with the fees, I save money from not using a merchant account of anything like authorize.net - I'm happy with it. Can view and print daily, weekly, monthly, yearly or anything in between reports.

For customer (business clients only) help desk, I use oSTicket.

Whats the disadvantage of doing it the way I do it? Using multiple services where as in RS, it's all integrated. However, for me, since I use what I have so often, its just a click away. I do under 50 tickets a month - I like it like that - now since I made it so my business does less and less residential and more businesses. I am almost at the point now that if I lost all my residential clients, I would still be in the green because of the businesses I have picked up since the beginning of the year - and continue to pick up.

Now then, on the post from @sapphirescales that was rude and uncalled for. And honestly, I would call that post trolling. Just my 2 cents.
 
Calx said:
I started out as a hobbyist, then upgraded. I love it. I don't use it properly, or use all the features, but it makes life easier. Getting me more organised. It is expensive for me, I am only small, and with the falling £ against the $ I am not sure if I will be able to afford to renew and may go back to being a hobbyist. We will see.
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Try FusionInvoice, you install it on your domain / server and its a one time purchase cost of 60.00 dollars....
 
Your PCMD said:
Or InvoicePlane for free!
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Yes, I have looked at both, and InvoicePlane had a few features I liked that FusionInvoice did not. However, the 60 dollars was cheap enough and I really felt the guy should get paid for all the work he has put into it, if I like something and its an honest effort to do something to address a problem, or fill a nitch I feel better letting the guy know I appreciate his work by buying it.
 
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