Assessment fee for computer repairs

[Haroon92]

But who did the Diagnosis? The client? I still would want to do a diagnosis and make sure nothing else is going on. If it is in fact a bad hard drive then the diagnosis fee gets waved and they only get charged for the replacement of the hard drive.

Fair enough...I would do that.

 

[Haroon92]

That's what I would do too.

 

[nlinecomputers]

If a person walks in and says that their HDD is bad, and they already bought a replacement, so all they want you to do is to replace the hard drive for them. Why charge an assessment fee if it is already assessed?

Because if the end user was smart enough to PROPERLY diagnose a bad hard drive why does he need YOU to replace it? Take end-user assessments with a big grain of salt. Personally, I don't install things clients bring in. If the guy is wrong you will get the blame when it doesn't boot up.

 

[Porthos]

If a person walks in and says that their HDD is bad, and they already bought a replacement, so all they want you to do is to replace the hard drive for them. Why charge an assessment fee if it is already assessed?

I am going to boot it with a PE disk and at least test smart. If all you do is what they "want" be ready to be blamed for all there other problems that might come up during or after the repair.

 

[Your PCMD]

If a person walks in and says that their HDD is bad, and they already bought a replacement, so all they want you to do is to replace the hard drive for them. Why charge an assessment fee if it is already assessed?

Ahh I see. Well, to that I would add this, which is in my terms and conditions - also known as a CYA (cover your arse)

Diagnostic/Bench Fee: $40

• For all computer-related issues.
  • This fee is to allow our technicians to adequately find solutions for your technical problems.
  • We charge a bench fee for items that are out of warranty &/or when solutions must be found in order to repair your item to get it working properly. This also includes quotes for repairs when damage is evident and we need to check all parts for potential replacement..
  • Additionally, we do not accept self diagnostics nor diagnostics from other shops in lieu of checking a device for proper repairs with our in-house tools.
  • If the problem is not major, this fee may cover the service.
• This fee does not include parts (if needed) and;
• This fee is only billed if service is declined.

 

[Slaters Kustum Machines]

If a person walks in and says that their HDD is bad, and they already bought a replacement, so all they want you to do is to replace the hard drive for them. Why charge an assessment fee if it is already assessed?

What if the system board is having problems as well or the power supply? It's always best to do a hardware diagnostic at the very least to avoid issues coming back.

 

[nerd2u]

If they insist on having you do nothing more then change the hard drive keep a form handy that states you will not be held responsible for any unforeseen issues which arise from the customer opting to skip the diagnostic fee and your warranty will only cover the hard drive itself.

I do this for customers that wish to purchase equipment and have me install it have to make it very clear if the equipment fails it's on them and they have to sign off acknowledging my warranty will only cover Install.

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