Brand New Website - Need feedback please!

[ImmediateTechSupport]

Hi, and thanks for taking the time to check out the website.

immediate tech support.net
(sorry not 15 posts yet)

I'm looking for feedback of any type, but specifically in these areas:

* I have a lot of white space on the home, remote, and contact pages.
* Does the color scheme work? Too much green? Too much white?
* Do the pricing options look reasonable? Does anything scare customers?

I wrote this site myself, using only html and css, and I've done a bit of testing with other browsers, and have fixed several issues. I'm sure I haven't caught all the bugs yet though.

Any feedback in very appreciated. Thanks!

 

[mraikes]

Don't care for the green myself, but that's a personal thing. I'm sure someone would love it.

I'd remove the period from "Immediate Tech. Support". Alternatively, you could add a period to every instance of "tech" throughout your webpage for consistency.

Guaranteed is misspelled on these pages:
http://immediatetechsupport.net/contact.html
http://immediatetechsupport.net/services.html

And you really don't charge hourly for onsite work? And you'll drive anywhere in your service area to install memory for $19? And if the customer is 61 years old, the price is only $9?!

I wish you'd move to Albuquerque so I could sub a bunch of onsite work out to you . . .

 

[SAG]

I can't comment on the layout - I have no eye for such things.
I can however, nit-pick your content to death in a most vile and unnecessary manner.

But it all seriousness, watch some of the wording you use, such as this:

All repairs are 100% guarenteed[SIC] to satisfy, or you pay nothing!

You didn't say you'd "make it right", you said I'd "pay nothing".
You come to my house, install a new CPU and HDD, upgrade me to Winders 8 - spend a good 2 or three hours there.
I hop on it, don't like Winders 8, and think the speed gain from the new CPU is not enough to give me a chubby. I'm not a happy customer, I'm not 100% satisfied. I'm not paying.

/ Pic somewhat related.

 

[robertr]

Looks like a great start!

A couple minor notes:

* Looks better not indenting on the web
* Good if you can keep lines from wrapping
* The phone number is the main call to action, so I'd give that space and make it stand out (see attachment)
* People like pictures! I'd grab some from the web that reinforce the services you provide
* I'll also moved things around a bit to make the sections stand out (also attached)

Good luck with the site!

Robert

 

[AndyM]

Nit picking, but you've asked us here, and these are our answers....

If I get an onsite tech, then that tech is trained, but if I opt for Drop Off or Remote, I don't get a trained tech?

Diagnosis - Free! Woo Hoo... I have a 50 desktops at my office, and my tech's can't figure out why they won't talk to the server. Please can you pop out and diagnose it for free?

You would be better off applying a diagnosis fee, refundable if the repair is completed within 7 days.

Oh, and I can call you 24 hours a day, 7 days a week, 365 days a year? You really make it sound as though I will be greeted by a human.

Andy

 

[bdoggman]

just my opinion but your prices are way to low.

 

[ImmediateTechSupport]

Don't care for the green myself, but that's a personal thing. I'm sure someone would love it.

I'd remove the period from "Immediate Tech. Support". Alternatively, you could add a period to every instance of "tech" throughout your webpage for consistency.

Guaranteed is misspelled on these pages:

And you really don't charge hourly for onsite work? And you'll drive anywhere in your service area to install memory for $19? And if the customer is 61 years old, the price is only $9?!

I wish you'd move to Albuquerque so I could sub a bunch of onsite work out to you . . .

Changed it to no period after tech. Fixed all the misspellings. Up'd the memory upgrade to 29 instead of 19. I'm not too worried about losing a bunch of time for memory upgrades. At worst, I think I'll make a new personal contact.

I can't comment on the layout - I have no eye for such things.
I can however, nit-pick your content to death in a most vile and unnecessary manner.

But it all seriousness, watch some of the wording you use, such as this:
Quote:
All repairs are 100% guarenteed[SIC] to satisfy, or you pay nothing!
You didn't say you'd "make it right", you said I'd "pay nothing".
You come to my house, install a new CPU and HDD, upgrade me to Winders 8 - spend a good 2 or three hours there.
I hop on it, don't like Winders 8, and think the speed gain from the new CPU is not enough to give me a chubby. I'm not a happy customer, I'm not 100% satisfied. I'm not paying.

Removed 'satisfy' from the line, leaving the reader to guess at what guaranteed means. Not sure what else I can do for this.

Looks like a great start!

A couple minor notes:

* Looks better not indenting on the web
* Good if you can keep lines from wrapping
* The phone number is the main call to action, so I'd give that space and make it stand out (see attachment)
* People like pictures! I'd grab some from the web that reinforce the services you provide
* I'll also moved things around a bit to make the sections stand out (also attached)

Good luck with the site!

Robert

Removed indents. Changed the front-page layout to match your recommendation (really like that change). I'm planning to add some pictures, once I start doing repairs and service. Thanks a lot for your suggestions!

Nit picking, but you've asked us here, and these are our answers....

If I get an onsite tech, then that tech is trained, but if I opt for Drop Off or Remote, I don't get a trained tech?

Diagnosis - Free! Woo Hoo... I have a 50 desktops at my office, and my tech's can't figure out why they won't talk to the server. Please can you pop out and diagnose it for free?

You would be better off applying a diagnosis fee, refundable if the repair is completed within 7 days.

Oh, and I can call you 24 hours a day, 7 days a week, 365 days a year? You really make it sound as though I will be greeted by a human.

Andy

Added the word trained to the other 2 sections. I think I'm going to keep the diagnosis as free, and if the client requests a large number of diagnosis, then I can tell them in person that its limited to 3 per customer or something. I thought about adding that to the site, but I'd rather keep the free asterisk-free.

And as insane as it sounds, I really do plan on answering my phone as close to 24/7 as possible. We'll see how that goes.

just my opinion but your prices are way to low.

Upped prices a bit. I think I'll get a better feel for these after I start doing this for a while.

Thanks again everybody for your feedback. If anything is still left to be said, please do so, as Im always interested in making improvements.

 

[carrcomp]

Yeah,

figuring out prices can sometimes be difficult, especially if you don't have competition in the area (or you do, but they all undercharge)

Best of luck!

 

[codegreen]

Removed 'satisfy' from the line, leaving the reader to guess at what guaranteed means. Not sure what else I can do for this.

Don't leave your customers guessing. Managing the expectations of your customers is one of the keys to being a happy computer business owner. Maybe try something like, "All repairs are guaranteed -- if there's ever a problem with our work, we will make it right!"

And as insane as it sounds, I really do plan on answering my phone as close to 24/7 as possible. We'll see how that goes.

That's up to you, of course, but you won't be able to keep that up if your customers actually take you up on it. And, if they get used to having all-hours access, they're not going to be happy if you start keeping regular business hours.

Do you really want to be answering calls at 3 am?

Upped prices a bit. I think I'll get a better feel for these after I start doing this for a while.

Pricing is tricky, especially when you're just starting out. I think most of us probably under-priced ourselves in the beginning. Keep in mind that, strangely enough, the cheaper your prices, the less your work tends to be valued. Just keep your eye on things, and if (when?) you find you're working too hard for too little money, raise those prices. You may lose a few customers looking for rock-bottom pricing, but you'd probably lose them anyway as soon as a pizza tech undercuts you.

Anyway, in general I think your site looks pretty good. I like the green, but that shouldn't be surprising. On your services page, you've misspelled "guaranteed" twice.