Dell XPS 8700 Won't Power On ONSITE

Very interesting case... any luck?

I would think if there was a voltage issue that the PSU couldn't accommodate that they would have issues with other electrical devices. Did you ask them if they were having issues with other devices? You would think they would tell you, but never know with residential customers.
 
They have quite a few other devices in that room (and of course, in the house). I bought a socket tester and will be returning on Wednesday (with a UPS)... will be interesting.
 
You still need to test with a DVM as well. You can be properly wired and have under voltage or over voltage that the wiring tester can't point out.
 
So I returned the unit today. Before leaving, I fired the system up and it booted beautifully.

Onsite:

Tested the wall jack(s) with a $30 tester (they ALL passed), hooked up the computer... failure.

Brought in an APC 1300 VA UPS, turned it on... failure.

Opened the case, checked for dislodged RAM etc. Still no go.

Tested the system in ~6 wall jacks through-out the house AND separate garage... no go.

Tested with different cables etc... no go.

Just looked at her (the customer) and my mouth went up and down but no words came out.

She is going to have her husband take it to his office... and if it works there, they will buy the computer from them... if it doesn't... who knows... out the window?

They aren't ****** (with me)... and they believe I've done everything I can do... but goddamn!

I told them, if they take it somewhere else or they get in an electrician and it is resolved (if it is something I've missed, if it is something I simply didn't know about, anything) to call me and let me know the conclusion. I would like to learn from this.

9700+ invoices in our system and this is the first SERIOUS head scratcher I've encountered.
 
So other devices will not turn on either? (a 1300KVA UPS?)

Do we have any actual voltage readings at assorted power plug receptacles/outlets? (Many devices are less tolerant to low voltage/brownout conditions than others; lights will come on at 88-90 VAC, but, certainly computer PSUs might not)

You can't hurt yourself with DVM leads/voltage measurements as long as you:

A. Don't touch the leads near their respective conductive tips (a slippery hand slipping down the leads while pushing the tips into an outlet is rarely good, and can indeed be fatal)

B. Make sure the meter is set to "AC", and, 600V scale (accidentally setting meter to "Ohms" results in smoke when connected to live voltage lines!)
 
The UPS got power... but I still couldn't power on on-site.

This has come back to us 4 times... and every time it fires up right away on our bench... nothing special here.

I think you guys are 100% right... I should have taken voltage readings... but that crosses a certain line in what I feel comfortable doing, especially to someone else's house... no idea what will be the result: "ever since you were here, our toaster doesn't give even sided toasting on our bread"... not that I think these people would do that... but, well, you never know.

They have a friend who is an electrician... and I sort of got the vibe that he may be coming around for "other issues"...
 
There should be "DVMs for ordinary folks" designed that use analog meters (no batteries required), good to 600VAC, wired with a simple AC wall plug vice test forcing folks to use common test leads; plug in, and read, ...no mess, no fuss, no danger!
 
Look, it's clear that their offices were built over a Luddite cemetery.

I'm coming up with a DVM and Dan Aykroyd. And a priest. By God, I'll take this one to the ground.

The next time before you plug it in onsite, try saying:

The power of BC Hydro compels you!
The power of BC Hydro compels you!
The power of BC Hydro compels you!

If the receptionist's head starts spinning, duck.
 
There should be "DVMs for ordinary folks" designed that use analog meters (no batteries required), good to 600VAC, wired with a simple AC wall plug vice test forcing folks to use common test leads; plug in, and read, ...no mess, no fuss, no danger!

There is a plug in analog AC voltage meter if you live in the states that measures 95 to 135 Volts AC.
Most voltage in the US is 105 to 125 Volts AC.
My dad has one for his RV, he got it from Camping World for around 10 dollars I think.

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If you live outside of the states there are plug in digital AC voltage meters that measure 80 to 300 Volts AC

But DMM can be cheap and easy to use, if your worried about damaging their wiring don't be, you will damage the meter or yourself long before you damage their wiring. I have fried more than one meter and have come in contact with electricity badly before, electricity can be dangerous, less than 1 amp can kill you and 100 volts is more than enough to push it through your body, but as long as you keep away from the metal tips of the meter probes and don't disassemble anything it should be fine.

For around $20 you can get a plug in voltage meter and a plug in outlet tester, that should tell you almost everything you need to know about their wiring.
k2-_8b37f77a-a077-45be-9e97-045c5a37b922.v1.jpg

or you could get a cheap tester kit at Wally World that has a DMM, a GFCI outlet tester, a pen voltage detector and a carrying case.

You can also get a "Kill A Watt" monitor like the "Mains Power Meter" from Jaycar mentioned earlier, you can find the "Kill A Watt" monitor on Newegg.

But you shouldn't be worried about using a DMM, its easy.
 
I'll flat say this. Every computer tech who dares to build a PC or even do hardware diagnostics should have a basic knowledge of how to use a DVM. You need to know how to test a power supply. You can buy testers and they do a decent job but they aren't always accurate. You can't properly do your job if you don't know how to use one, IMHO.
 
I'll flat say this. Every computer tech who dares to build a PC or even do hardware diagnostics should have a basic knowledge of how to use a DVM. You need to know how to test a power supply. You can buy testers and they do a decent job but they aren't always accurate. You can't properly do your job if you don't know how to use one, IMHO.

I think a PSU tester is only safer than using a paper clip to start a PSU, but I would NEVER rely on them.
To be sure that a PSU is good you need to test every wire on the PSU and you need to test them under load.

I just can not understand what people find so hard about using a DMM, maybe its just that I've used them so much. But simply all you have to do is:

1. Turn the dial to what your reading.
2. Touch the black probe to a ground.
3. Touch the red probe to the hot.

Maybe its the fear of getting shocked but all meters come with instructions, there is lots of stuff online that shows how to use them and books are cheap.
 
Look, it's clear that their offices were built over a Luddite cemetery.

I'm coming up with a DVM and Dan Aykroyd. And a priest. By God, I'll take this one to the ground.

The next time before you plug it in onsite, try saying:

The power of BC Hydro compels you!
The power of BC Hydro compels you!
The power of BC Hydro compels you!

If the receptionist's head starts spinning, duck.

Just had to say, I did lol.
 
Seriously, you need to learn how to do this stuff. It's not hard and it's quite safe. Practice in your own house or workshop. Keep someone close by with their finger on the speed dial for the ambulance. See how much power your various appliances are using. Check the voltage on every outlet and see if you can come with reasons for any discrepancy. Find out if it's cheaper to leave on a couple of lights or the TV if you go away for the weekend. Check the RMS power rating on the computer power supply and compare that with how much power it's actually drawing. The "Kill A Watt" mentioned above looks like the go.
 
I never heard from them... but this is a good reminder to followup with them.

I ended up spending a fair bit of time and energy on this one... all gratis, so it would be nice to see the end conclusion.
 
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