Larry Sabo
Well-Known Member
- Reaction score
- 3,364
- Location
- Ottawa, Canada
Customer has picked up the laptops but I'll ask if he resolved the issue or not. If not, I'll run MailPassView on the old laptop. He (user's husband) just e-mailed (from his laptop) saying the bluetooth keyboard and mouse don't work, so I may need to do a remote support session to resolve that and will ask about the passwords then.This sounds like a GMail app password. That would explain why usual GMail account's password does not work. Can you still run MailPassView against the original Outlook install?