How do you get "your" tools onto the client's machine?

[Haole Boy]

Here's the scenario... New customer with malware on their machine. Remote access makes sense due to distance issues. So you go through whatever process you have to get the customer to install your remote access program and you connect to their machine.

Now that you're connected to the client's machine, how do you get your tools (AdwCleaner, CCleaner, Malwarebytes, etc.) onto their machine so you can do the cleanup? Opening a browser and downloading the tools individually may be problematic if the machine is infected, and even if you can download, it may be very slow. I'm using Instant Housecall which does have a file transfer function, but it's also slow.

So how do you do this efficiently? (Note: I'm looking for a "generic" answer - not dependent upon any particular remote access program's features)

Mahalo!

Harry Z.

 

[Slaters Kustum Machines]

I use D7II, which has the ability to send a micro instance and it will then download what it needs as it needs it.

 

[katz]

I will use either the file transfer function or download from the website. Most of my clients are on hi speed cable, but even the ones with Verizon dsl aren't too bad as far as transfer speeds. I can't say I've experienced a very slow connection/transfer lately, unless their pc is really buggered up bad.

 

[cypress]

If you are using Instant Housecall then you should take advantage of using D7. I have some on my dropbox with remote access or have some tools on my hosting that I can easily download online.

 

[mraikes]

Instant Housecall has D7 (with all of those tools) built into it. It's one of the reasons I really like IHC.

Edit: Oops - Cypress beat me to it.

 

[Markverhyden]

If it's a bad malware I can usually drop what I need on my FTP server. Then I'll FTP in from the target machine to grab what I need. FTP still rulez!!!

 

[acscva]

I typically email them a link to my onedrive shared file of max rmm which has teamviewer or else a link to my screenconnect. I have found onedrive shared links to be the easiest as long as they can double click on the file and run it.

 

[allanc]

Here's the scenario... New customer with malware on their machine. Remote access makes sense due to distance issues. So you go through whatever process you have to get the customer to install your remote access program and you connect to their machine.

Now that you're connected to the client's machine, how do you get your tools (AdwCleaner, CCleaner, Malwarebytes, etc.) onto their machine so you can do the cleanup? Opening a browser and downloading the tools individually may be problematic if the machine is infected, and even if you can download, it may be very slow. I'm using Instant Housecall which does have a file transfer function, but it's also slow.

So how do you do this efficiently? (Note: I'm looking for a "generic" answer - not dependent upon any particular remote access program's features)

Mahalo!

Harry Z.

I use several methods.
However, the most recent addition is self-extracting password protected .exes stored on Dropbox.
I have categorized my tools into difference .exe such as short virus removal, medium, etc.
I share a file's link and also password protect that.
I remove the link as soon as I d/l to the client.
I have found this method of file transfer faster than ScreenConnect.

 

[Haole Boy]

I use D7II, which has the ability to send a micro instance and it will then download what it needs as it needs it.

I do have a license for d7II, but don't use it very often. I'm not finding any documentation on how to create the micro instance you mention. Can you point me in a direction for this please?

Never mind. I found this...

Harry Z.

 

[TAPtech]

I use ScreenConnect, self hosted, and have 25mbps upload speed. Gets there pretty quickly.

 

[L2CS]

I have a page on my website where myself and my tech can login and it has all the links to the tools. That way when on-site I can just get the 3 or 4 main tools really fast from the internet. I used to do a flash drive but it was too much work to keep it all updated. For remote jobs I use screenconnect and the toolbox.

 

[HCHTech]

If it's a bad malware I can usually drop what I need on my FTP server. Then I'll FTP in from the target machine to grab what I need. FTP still rulez!!!

I do it this way, and I also have them on dropbox. It's a minor annoyance to keep those updated, but it works.

 

[Haole Boy]

Mahalo for all your responses! Got a couple things to think about....

Harry Z.