HP Warranty Sucks A Million and One Questions

[NETWizz]

Dell isn't your problem... This Indian is/was the problem. It was none of his business what you were charging. Also... it didn't matter what you say. You were getting paid WAY better than he will ever get paid in his country, so by his standards you were ripping people off. Keep in mind he probably makes $16 a day, where you probably make $400/day... obviously, his bills are way lower.

 

[Tony_Scarpelli]

You could be right. That was my first thought too, however when I called Dell to talk to management about it and their canned response to talk to their attorneys made me wonder if maybe Dell wasn't pushing them to steal business from small IT guys. This was about the time that Dell had bad quarterly results the first time and were making a big push into Network Management.

I guess I am convinced it was Dell rather than a rouge IT guy. I later heard a similar story from other IT people which in my mind confirms to me that this was a decision by Dell to discredit small IT companies and try to sell their maintenance agreements.

 

[NETWizz]

You could be right. That was my first thought too, however when I called Dell to talk to management about it and their canned response to talk to their attorneys made me wonder if maybe Dell wasn't pushing them to steal business from small IT guys. This was about the time that Dell had bad quarterly results the first time and were making a big push into Network Management.

I guess I am convinced it was Dell rather than a rouge IT guy. I later heard a similar story from other IT people which in my mind confirms to me that this was a decision by Dell to discredit small IT companies and try to sell their maintenance agreements.

Well that is not good. I would imagine by the time you had him on the phone you needed hardware. I think the appropriate response to the customer would be, "You already have a warranty with Dell"; they are required to provide any and all replacement warranty parts.

 

[wtigger]

I haven't seen anybody mention Lexmark business printers

What are your thoughts?

I fix Lexmark and HP printers for 3rd party providers, as well as oddball styles like Printek dot matrix stuff and thermals.

I've seen really old HP stuff still out there, 3's and 4's series stuff. It just keeps on chugging along

 

[angry_geek]

Lexmark is a dirty word! Shame on you, you know better than that!

Sent from my DROID BIONIC using Tapatalk

 

[wtigger]

Lexmark is a dirty word! Shame on you, you know better than that!

I guess I missed the memo on that one

 

[MrUnknown]

I guess I missed the memo on that one

I stopped using Lexmark when a brand new ink cartridge I purchased for one left streaks on the prints.

Not sure if they still do it, but they used to replace the built-in print spooler and trying to remove it usually resulted in not being able to print.

 

[SPL]

We've own at least 100 Laptops of HP, there service is so bed!