- Reaction score
- 3,411
- Location
- Manchester UK
This is my cat lolI have 4 cats at home probably seeking attention already..... but let me know what you need...... lol
This is my cat lolI have 4 cats at home probably seeking attention already..... but let me know what you need...... lol
Here's the other..This is my cat lol
I think your other one is missing something....... it just showed up.Here's the other..
Yes this is why I refuse to offer remote support on a Mac that hasn't previously been in the shop and had my remote support application installed on it. A lot of my clients are so computer illiterate they can barely find the icon to click on. I can't even imagine walking them through the 337 clicks required to give a remote support application all their permissions that Mac OS requires.I also have a Splashtop SOS account. The problem with it is macOS. Regardless of the Remote app used there are several hoops one has to go through to get full access.
She doesn't install any software, she just goes to sites that aren't safe.
She goes on Facebook and clicks links that redirect her to scam sites. When she clicks, it happens immediately. She understands she's not supposed to do that and was super apologetic when she called this morning.And I have to ask then: What are they doing?
Your description of symptoms sounds like silent installation of malware with the symptoms being the effect of it running. I still think, given the scenario you've described, that using a standard account to give some "protection from herself" to this user is worth considering.
I discovered Rustdesk a couple months ago, love it.I've tried so many remote support applications and most are either way too expensive or are just crappy programs or you have to pay for every single computer that you wanna install them on. The best one I've been able to find is Splashtop. You can install it on an unlimited number of computers. You just need a license for each simultaneous connection you want to have. I have approximately 8 computers that I want to be able to use to control other computers. Something like Teamviewer or even Distance Desktop only allows you to install the software onto three computers. That's absolutely ridiculous.
Rustdesk
I find that it is often difficult to get a connection to their server, depending on time of day. If you want to open the file transfer function, it requires another connection to the server. Often not feasible when trying to provide service in a responsive manner. Also, for reasons I don't understand, it often fails to properly map the keyboard, e.g., the "$" doesn't work. I default to UltraViewer, which connects immediately and has no problem with keyboard mapping in the same minute that when RustDesk does.I discovered Rustdesk a couple months ago, love it.