About 90% of my clients are break/fix with no managed updates and first thing I do is update Windows and Office, that seems to fix a lot of little snags in Outlook. I'm just saying this because it's all I do is Outlook. The 10% that are on a MSP plan, still don't have updates done and I run them and if that fails, I tell them to call their MSP and update them because of the Outlook snags. I still have to say it's Windows that breaks the most, even if it's updates. I don't see as many orange frozen screens as I used to and that's a huge relief. Systems are much more reliable than they used to be. SSD drives also make my work so much better.