smlie4
Member
- Reaction score
- 3
- Location
- Perth, Australia
Went out to a customers house today. Java was causing BSOD when Internet Explorer was loaded. When I disabled Java no more BSODs.
Naturally I went straight to add/remove programs (xp machine & ie8 by the way) and they had the old version of java runtime version 5 with 4 updates and then version 6 with around 4 updates well.
When I tried to uninstalll any of them it would say please close any open internet explorer windows and when I clicked continue it said an installation had been previously interupted and it needs to roll it back so I click ok to continue and then got BSOD.
Next startup I checked Task manager and confirmed no iexplorer.exe processes were open, and used rkill.exe to be sure. I went and tried to uninstall and got same message followed by BSOD.
The next startup I tried to install the latest Java over top this time I didn't get the first message but I got the second message followed by BSOD.
The next startup I downloaded a program called javara.exe which finds old versions of java and removes them. I run that progams and was soon greeted by the BSOD.
I tried using renovo uninstaller in the mode where it doesn't use the programs uninstaller but still got BSOD.
I went to system restore and there was no points which dated back 3 months that had anything to do with Java. I spoke to the customer and they said the problem start quiet awhile ago and they had stop using this computer for internet browsing.
At this point I felt it was uneconomical to go any further given I am on an hourly rate. I told the customer Java had serious error I could spend another couple of hours poking around for the issue or just re-install windows which be cheaper for them.
The customer said they are switching to Mac and they don't want to spend anymore money on that computer as it is already 5 years old.
Has anyone had Java get stuck/corrupt to the point you can't load over it or uninstall it.
Java is pretty important part of the cogs. I noticed Ask toolbar would not uninstall and when I tried to re-install it, it wouldn't coz it says it needed Java and also Zonealarm had issue on their computer I suspected was also Java related.
Naturally I went straight to add/remove programs (xp machine & ie8 by the way) and they had the old version of java runtime version 5 with 4 updates and then version 6 with around 4 updates well.
When I tried to uninstalll any of them it would say please close any open internet explorer windows and when I clicked continue it said an installation had been previously interupted and it needs to roll it back so I click ok to continue and then got BSOD.
Next startup I checked Task manager and confirmed no iexplorer.exe processes were open, and used rkill.exe to be sure. I went and tried to uninstall and got same message followed by BSOD.
The next startup I tried to install the latest Java over top this time I didn't get the first message but I got the second message followed by BSOD.
The next startup I downloaded a program called javara.exe which finds old versions of java and removes them. I run that progams and was soon greeted by the BSOD.
I tried using renovo uninstaller in the mode where it doesn't use the programs uninstaller but still got BSOD.
I went to system restore and there was no points which dated back 3 months that had anything to do with Java. I spoke to the customer and they said the problem start quiet awhile ago and they had stop using this computer for internet browsing.
At this point I felt it was uneconomical to go any further given I am on an hourly rate. I told the customer Java had serious error I could spend another couple of hours poking around for the issue or just re-install windows which be cheaper for them.
The customer said they are switching to Mac and they don't want to spend anymore money on that computer as it is already 5 years old.
Has anyone had Java get stuck/corrupt to the point you can't load over it or uninstall it.
Java is pretty important part of the cogs. I noticed Ask toolbar would not uninstall and when I tried to re-install it, it wouldn't coz it says it needed Java and also Zonealarm had issue on their computer I suspected was also Java related.
