Malware issues

[GreyWolf]

I had to use this on a friends PC of mine cause I was fed up of the constant issues on the PC. He couldn't install anything new after this little add-on.

http://www.toolwiz.com/lead/toolwiz_time_freeze/

 

[ComputerRepairTech]

They are running kaspersky antivirus, not totally sure where they are getting infected from, Chrome, No uBlock installed, I just updated windows the other day while I was at their desk the person cuts their computer off every night so not getting updates, No DNS filtering being done. This is a small office that really won't commit to too much of my labor time so I have to limit my time labor.

Somethings kind of odd here, what are you finding with malware bytes? The thing about kaspersky is its kind of a mean bulldog that doesn't let things run even simple scripts that might be used to redownload malware have a hard time running....hell i cant run my vbs scripts with kaspersky running and they are legit safe. Could always have him pay for malware bytes pro.

 

[HFultzjr]

If Malwarebytes is finding issues. I would, install Malwarebytes Pro, check infections found by comparing dates/times to what he was doing at the time Malwarebytes "popped-up". Check the logs, as he may not want to "reveal" what he was doing at the time.......LOL.

 

[JoeTech]

Most customers I have dealt with like this usually are only checking emails, facebook, and playing online games. There comes a point where you need to tell certain people they are better off just getting a chromebook or an Ipad instead. It doesn't solve the problem of getting them to stop clicking everything, but it solves your problems with having to clean it up every other day.

 

[Haole Boy]

Not sure if I am getting old but the thought of backing up and reloading this system would be a nightmare especially on site. Do you guys take customer system off-site for a job like this or just plan a few hours at a customer site. And I can hear them not having any passwords, not being able to find their software..... any tips on this LOL

Yeah, anything like this I bring back to my place. If the customer doesn't want to let go of the machine, I explain that there is a lot of "waiting" time involved. If I take the machine, I don't charge for that, if I do it onsite, they pay for the time I'm just sitting there waiting for a download to finish. Never had anyone ask me to do things on-site after this explanation.

 

[ComputerRepairTech]

I don't do on site computer repair but even if I did I would never do virus removal on site. If they can't get the machine online I could stop by and start the process and prep everything for remote support then finish up later on but to sit there and try to do it on site? no way. I mean granted these days I could probably eliminate most malware in under 15 minutes because of the simplicity of recent infections but never know what the future holds or what kind of infection you may run into.

Edit: to be clear, when I say under 15 minutes, I mean obvious symptoms, obvious source, check for simple downloader/startup scripts. Its obviously not a thorough job and not something I would just perform without follow up checks.

 

[Rigo]

Hello, I have a customer that running windows 10 pro that keeps getting infected with malware the past few weeks normally I just run Malwarebytes a few days in a row and call it a day, but this customer is real concern and knows enough to be dangerous. What do you guys do with a customer like this to calm the concerns they wanted me to look into each infected file and give them some documentation on what that type of malware and what or if any damage has been done..... Any suggestions or thoughts on issues like this?

I had one who'd try any shareware he could come across. Might have had 150 installed such things, just in case he might find some use for them some day. And he would check the pop-up offers that come along just in case there might be something interesting. So he kept getting all sort of infections.
At least he was gracious to accept he had a bad habit when explained that what he was doing was no good for his wallet after multiple cleanup sessions.
He's now cured of the habit.