[SOLVED] No HID device installs

[Kirby]

I have an HP Pavilion 15-p051us laptop with an issue I have not seen before. No HID compliant hardware will install properly. Only the HP Wireless Button Driver is functional as an HID device and that's a software driver. A wired keyboard, wireless mouse, the touch screen and and "HID-compliant wireless radio controls" all show up under "Other devices", most with "Code 28" saying it can't find drivers. The same when I plug in a standard wired Microsoft mouse. The wireless radio controls device says it doesn't need drivers, but it's still under "other devices".

So far searching has just brought me answers specific to certain devices such as touch screen or mouse. No HID device is detected properly, even if it previously worked. I have tried SFC and DISM. System Restore has no useful restore points. HP Support Assistant shows no driver updates and the website lists no useful-sounding drivers. I tried deleting all HID and, just for the heck of it, all USB devices (root hubs and the like) and scanning for hardware changes. I deleted all related hidden devices.

So essentially the computer is not detecting any HID compliant device correctly with the exception of one software driver (as opposed to hardware). It can't find drivers for them, even things that use standard drivers built in to Windows. Any ideas?

 

[Markverhyden]

Is this a clean install? If not I'd try running Tweaking AIO. For grins I'd boot from a Win PE and Linux as well. But if it's not a clean install the statistics, based on what I have seen in the past, nuke and pave.

 

[sapphirescales]

I just had one of these in here yesterday with this exact same issue! But it was a custom built desktop. No USB keyboard or mouse would work. Only a PS/2 keyboard or mouse would work. Seeing as there was only one PS/2 port, it certainly made things interesting!

Unfortunately I never was able to fix the issue. I had to do a nuke n' pave on the system. If your keyboard/touchpad work fine in the BIOS and in a bootable Linux or Windows disk, then I would recommend a nuke n' pave. I spent HOURS on this issue because I was genuinely curious what was causing it. Sounds to me like a bug in Windows 10. I've never seen it happen with any other OS.

 

[GTP]

Have you tried Snappy Driver Installer Origin?

 

[Markverhyden]

I've never seen it happen with any other OS.

I've seen this similar symptom in XP as well as W7. Sometimes just one or two items, sometimes the whole thing. But very rare form my experience. Like you I spent hours on the first couple trying to figure it out. Now I just tell them it's a nuke and pave situation.

 

[skdmaster]

KB4074588 is the issue - either uninstall the patch from the recovery console using DISM or see if you have input devices in safe mode and remove the patch that way. We have had several system this week with this issue - luckily most had remote software on them as it is unaffected by this problem. The other issue we have seen this week is inaccessible boot device from a patch. This one we had to use the DISM method and uninstall the last patch - reboot - boots up - re-apply patch.

 

[Kirby]

I ended up doing a...refresh?...re-something. They keep renaming it. Anyway, it fixed it, but I prefer knowing the actual problem. If I have the issue again I'll check out KB4074588. Thanks.