thecomputerguy
Well-Known Member
- Reaction score
- 1,412
Here's the visual.
I live in a small part of a small town. Think Adventureland in Disneyland. You are still a part of the small town but your "community" is separated from the rest of the town.
In our community we have a small shopping strip with a couple places to eat, a grocery store, a mail store etc. It makes it so that we often don't have to go to the main part of town to go to Target/Gas or whatever even though it's only 5 minutes away. My town is so small that you run into people all the time and chances are if you are doing business in town, you live here. There is ZERO reason to make a special trip here, and MUCH less reason to visit my small community (unless you are visiting family).
Anyways, I have to ship a return PSU to Dell from a server that died. Typical routine, Dell sends the part in a small box with a pre-paid return label and compression packing, you replace the PSU, insert the bad PSU in the compression packing and ship it back, no packing nuts needed. Dell typically works with FedEx in my area and it just so happens the Mail store in my "community" is an authorized FedEx shipping center.
I walk in with everything in the box, paperwork, packing label, etc. just to make sure the Mail Store sees and understands what I'm shipping back so that it get shipped correctly (I'm OCD). There are two people working there, one is busy with a customer, the other male is busy doing something but asks me if I need help without making eye contact... weird bro but OK.
I say, "Hello I have a pre-paid FedEx package I need shipped."
He lifts his head from what he's doing and says, "OK, that will be $2" then puts his head back down to his work.
I pause for a second, confused, and say, "I don't understand, this is a pre-paid label"
Again, he lifts his head, like I'm bothering him and says, "Yes it's $2 to pack it" and again puts his head back down.
I again pause, confused, and say, "Again, I don't understand, it's packed, I left it open so you could see what I was shipping. I just need you to put a piece of tape on the top, or I can do it if you have packing tape."
He looks me dead in the eye, obviously irritated now, and says, "Yes, that is $2 to pack it, or $6 for a roll of packing tape."
We stare at each other for a second and I say, "Ok See ya"
Needless to say I wont be going back there again. The reviews for the place all fall in line with my experience. I was thinking about leaving a review online but their reviews are already shot.
The thing that blows me away is that I will probably run into this guy again at some point in town at target or a grocery store or something. What a terrible way to conduct yourself in such a small local town. I feel like people go there only in cases that they HAVE to go there. The dude sucked.
In my eyes the way you handle this is you just tell the customer this is their policy, we will tape it for you this time, next time just please make sure the package is ready to be loaded on the truck. SURE no big deal! But now I don't have to worry because I wont be coming back. I'll just go out of my way to go to a different FedEx store in a different town.
It's like a client calling me and asking if I prefer Dell or Lenovo, I say Dell, then send them a bill.
I live in a small part of a small town. Think Adventureland in Disneyland. You are still a part of the small town but your "community" is separated from the rest of the town.
In our community we have a small shopping strip with a couple places to eat, a grocery store, a mail store etc. It makes it so that we often don't have to go to the main part of town to go to Target/Gas or whatever even though it's only 5 minutes away. My town is so small that you run into people all the time and chances are if you are doing business in town, you live here. There is ZERO reason to make a special trip here, and MUCH less reason to visit my small community (unless you are visiting family).
Anyways, I have to ship a return PSU to Dell from a server that died. Typical routine, Dell sends the part in a small box with a pre-paid return label and compression packing, you replace the PSU, insert the bad PSU in the compression packing and ship it back, no packing nuts needed. Dell typically works with FedEx in my area and it just so happens the Mail store in my "community" is an authorized FedEx shipping center.
I walk in with everything in the box, paperwork, packing label, etc. just to make sure the Mail Store sees and understands what I'm shipping back so that it get shipped correctly (I'm OCD). There are two people working there, one is busy with a customer, the other male is busy doing something but asks me if I need help without making eye contact... weird bro but OK.
I say, "Hello I have a pre-paid FedEx package I need shipped."
He lifts his head from what he's doing and says, "OK, that will be $2" then puts his head back down to his work.
I pause for a second, confused, and say, "I don't understand, this is a pre-paid label"
Again, he lifts his head, like I'm bothering him and says, "Yes it's $2 to pack it" and again puts his head back down.
I again pause, confused, and say, "Again, I don't understand, it's packed, I left it open so you could see what I was shipping. I just need you to put a piece of tape on the top, or I can do it if you have packing tape."
He looks me dead in the eye, obviously irritated now, and says, "Yes, that is $2 to pack it, or $6 for a roll of packing tape."
We stare at each other for a second and I say, "Ok See ya"
Needless to say I wont be going back there again. The reviews for the place all fall in line with my experience. I was thinking about leaving a review online but their reviews are already shot.
The thing that blows me away is that I will probably run into this guy again at some point in town at target or a grocery store or something. What a terrible way to conduct yourself in such a small local town. I feel like people go there only in cases that they HAVE to go there. The dude sucked.
In my eyes the way you handle this is you just tell the customer this is their policy, we will tape it for you this time, next time just please make sure the package is ready to be loaded on the truck. SURE no big deal! But now I don't have to worry because I wont be coming back. I'll just go out of my way to go to a different FedEx store in a different town.
It's like a client calling me and asking if I prefer Dell or Lenovo, I say Dell, then send them a bill.