Mr.Mike
Active Member
- Reaction score
- 14
- Location
- San Diego Area
Subject is a client's Dell Inspiron 1100 Laptop. Phoenix A06 BIOS (2002), 512 RAM (DIMM). OS: XP Pro. Very slow boot time, 100% CPU usage in Task Manager on original startup, now slowed to normal.
I have loaded Recovery Console and ran chkdsk and fixboot commands. Nothing changes.
Technical Information:
*** STOP: 0x0000008E (0xC0000005, 0xFF8638EC,0xF96FD968, 0x00000000)
*** 000012D1 - Address FF8638EC base at FF863000, DateStamp 4a365a8c
Google search has produced some discussion of bad RAM, a Trojan, corrupted BIOS, or a bad driver from something that has been plugged into the usb ports. My best guess was it was either the RAM or Trojan (or both!). The unit doesn't provide enough power through it's USB one ports to run the external HDD provided by the client.
The RAM tested out fine and after entering a password, I am able to boot in Safe Mode. However, Safe Mode does not show the desktop (blacked out) and it uses only a 6" x 6" center portion of the screen. I can get into Task Manager and view processes and run MSCONFIG as a new task. However, Access is denied when trying to change a service like do a diagnostic startup or selective startup, but I am logged on as the administrator.
The following processes are running:
svchost.exe 10,652K
svchost.exe 6,016K
svchost.exe 12,452K
lsass.exe 568K
services.exe 6,104K
winlogon.exe 5,372K
csrss.exe 2,852K
System 488K
System Idle Process 16K
My client wants to retrieve files and back them up to an external drive or thumb drive. I thank you ahead of time for any suggestions you might be able to provide.
Mike
I have loaded Recovery Console and ran chkdsk and fixboot commands. Nothing changes.
Technical Information:
*** STOP: 0x0000008E (0xC0000005, 0xFF8638EC,0xF96FD968, 0x00000000)
*** 000012D1 - Address FF8638EC base at FF863000, DateStamp 4a365a8c
Google search has produced some discussion of bad RAM, a Trojan, corrupted BIOS, or a bad driver from something that has been plugged into the usb ports. My best guess was it was either the RAM or Trojan (or both!). The unit doesn't provide enough power through it's USB one ports to run the external HDD provided by the client.
The RAM tested out fine and after entering a password, I am able to boot in Safe Mode. However, Safe Mode does not show the desktop (blacked out) and it uses only a 6" x 6" center portion of the screen. I can get into Task Manager and view processes and run MSCONFIG as a new task. However, Access is denied when trying to change a service like do a diagnostic startup or selective startup, but I am logged on as the administrator.
The following processes are running:
svchost.exe 10,652K
svchost.exe 6,016K
svchost.exe 12,452K
lsass.exe 568K
services.exe 6,104K
winlogon.exe 5,372K
csrss.exe 2,852K
System 488K
System Idle Process 16K
My client wants to retrieve files and back them up to an external drive or thumb drive. I thank you ahead of time for any suggestions you might be able to provide.
Mike