QBs Web Connector not working

[Velvis]

I have a client that uses QBs and the web connectior. Today it stopped working. When the web connector is run it opens for a second and closes and when they try to connect to the service (they use Tax1099) it goes through the login through the web (but inside QBs) and then just gives a generic error.

QBs support initially said its something on the computer blocking the connection. I disabled the firewall and it has the same issue. QBs then walked through a complete uninstall using revo uninstaller to grab any remnants and a fresh install and update and the same issue is happening.
QBs then told them its not a QBs issue because its a new clean install of QBs.

Has anyone run into anything like this before and might offer some suggestions?

 

[thecomputerguy]

I have nothing to help you troubleshoot this but by golly I hate that program.

 

[HCHTech]

I use it as well, and hate it, too. It's working ok now, but I hold my breath every day when it first does it's sync.

Your client didn't change their access password for the software you are syncing with, did they? If so, you'll need to redo the application setup inside of the web connector. If that's not it, I think I would first try to uninstall and reinstall the web connector and re-setup the sync application from scratch. Use/point to the same .qwc file as the current installation is using. If that doesn't work, see if the company/software you are syncing WITH has a new .qwc file. If that file gets scrambled or moved or deleted, when it will never work until you put a good copy in the same location as it was before.

The application you are syncing with also might specify that you have a specific version of the web connector. I know the last time I replaced my computer, I had to downgrade the version I had originally installed to get the sync working again. I'm using version 2.1.0.30 now. Also, because I had unwittingly used a different username on the new computer, the software I'm syncing with had to build me a special .qwc file to reflect the new location of my quickbooks data.