RDP Printing Issue

[Mainstay]

Windows 7 Pro, fully updated, logging into a Windows 7 Pro, fully updated workstation.

HP MFP M426f PCL 6 driver (same) installed on both machines.

When you connect w/ RDP 8.1 (6.3.9600) or with MS RDCManager 2.7 (1406.0) it correctly installed the "redirected" printer.

When you print from the remote system it sends the print command to the local machine, and you can see the print job in the local queue. Then it disappears. Nothing prints.

And to know if it prints I need to call and ask them (since I am also remotely servicing this location via LMI).

Thoughts? Great solutions?

Grateful for any insight!


(No VPN in existence on this site)

 

[Markverhyden]

Nothing of interest in event viewer on either machine?

 

[Mainstay]

On the local machine (i.e., where you initiate the RDP session and on the same network as the target printer):

The HP LaserJet Service service terminated unexpectedly.  It has done this 5 time(s).

The document Remote Desktop Redirected Printer Doc, owned by Custom, failed to print on printer HP LaserJet Pro MFP M426f-M427f PCL 6. Try to print the document again, or restart the print spooler.
Data type: RAW. Size of the spool file in bytes: 377036. Number of bytes printed: 377036. Total number of pages in the document: 1. Number of pages printed: 0. Client computer: \\8HJ1M02-PR2. Win32 error code returned by the print processor: 2147500037. Unspecified error

Faulting application name: HPLaserJetService.exe, version: 9.33.926.0, time stamp: 0x53aa5ec3
Faulting module name: hppccompio.dll, version: 1.3.0.24, time stamp: 0x4c9685d0
Exception code: 0xc0000417
Fault offset: 0x000073bf
Faulting process id: 0x1724
Faulting application start time: 0x01d3cc7900d5acfb
Faulting application path: C:\Program Files (x86)\HP\HPLaserJetService\HPLaserJetService.exe
Faulting module path: C:\Windows\system32\hppccompio.dll
Report Id: 4022c8ab-386c-11e8-be1e-f8bc1277193d

 

[Frick]

Check if the correct driver is loading on the remote printer instance (the redirected one). If it says it is using the Easy Print driver, try disabling it. You may also need to install the printers print drivers on the remote computer. Here is a good guide on disabling Easy Print:

http://www.grishbi.com/2014/08/disable-remote-desktop-easy-print/

 

[Mainstay]

Easy Print in W7 Pro? Don't think that's a thing.

 

[fencepost]

Besides the event viewer to see if it printed, if it's a network-connected printer just connect to its web interface and monitor supplies status - that should show you pages printed.

No other great suggestions right now

 

[YeOldeStonecat]

Try the HP Universal Print Driver

 

[TurricanII]

Two options.

1. Not all printer port types are redirected. You may need to do this: https://support.microsoft.com/en-us...that-do-not-begin-with-com-lpt-or-usb-are-not

2. If the problem persists then I would install the printer as an IP printer on both machines and then disable printer redirection. If local and remote machines are on different networks, you may need to forward in TCP 9100 to the printer through the firewall and use the static public IP in the printer driver as the IP address (or set up a dynamic DNS service and use that hostname) on one of the machines.

 

[Mainstay]

thank you all!

Try the HP Universal Print Driver

Did not work, unfortunately.

@TurricanII - interesting link! I didn't try this as we set the printer up as a Google Printer and it will bridge this problem for now.

I have asked that they just get a $200 laser printer and we can use that.

The Brother MFC that this HP replaced is also still on premise and it works with remote printing without issue.

About 6 hours invested (all after hours) and a tough problem to crack.