RepairShopr Testimonial

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ryan healy

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Not entirely sure if this is the correct sub forum for this thread.

Anyway, my boss and I are currently entertaining the idea of switching from our quickbooks method of handling sales, inventory and invoices/work orders. We've tried repairshopr(the free version of testing it out at their website.) However my boss is very cautious and would like some more convincing, which after speaking with the creator of shopr and some reps, we've yet to get. They of course have a client confidentiality which disallows us the opportunity to speak with another real world user directly for feedback.

I'm curious if there's anyone here presently using shopr in their retail oriented repair shop location, that wouldn't mind conversing with my boss either via email, or phone conversation. He just has some detailed questions which he'd like answered.

We have discussed the idea of switching without being slightly convinced, but we're wary. We have an older lady as our secretary that handles quite a bit of this stuff. So to go through the paces of training her with the new system whilst getting used to it ourselves, only to possibly decide the system isn't for us, would be very costly.

I've heard from a few that have mentioned shopr on here that it will NOT work if you're not fully committed to make it do so.

Thanks in advance for all responses!
 
Yes its a subscription based service but this is a good thing. Constant developments along with an upcoming app for offline use in the field. I'm out and about at the but I for one love it.
 
RepairShopr is great, we use it for MSP/Break-Fix. Are there any specific questions you have? I do agree with Troy's post though. Always awesome support and great feature releases.
 
I have been using RepairShopr for over 15 months and must say it is a great solution. I would be glad to discuss any questions that your boss may have. I have been in business for 30 years and have used several different systems over the years but RepairShopr makes like much easier to function. They are constantly adding improvements that their users are asking for also.
 
We are trying it for a second time. It is hard to accept the amount of data entry but I know if we get used to it we will benefit. We have a repair shop and do over 300 jobs a month.
 
I'm only small (not shop based) so % wise it quite a large expense monthly for me, but it's worth it. Only used it for 3 months so still on a steep learning curve. Support are helpful. If I did own a shop I wouldn't hesitate to use it.

@dombooth should have an opinion
 
No shop here (yet) so basically mobile tech. Eagerly anticipating what the mobile app will bring to the table (especially getting jobs and stuff signed off there and then even with no signal). @drpcfix and the guys/gals are putting quite a lot of work into it. One thing I could do with is a bit more loving in the uk for maybe something like gocardless as a recurring payment option. Payments options are massive in the US (stripe for example) which we can't use in the uk (strictly no computer repair companies no matter what!) - mercury looks great in the USA too (mobile integration too i believe) - to the point that I would actually switch payment providers just for integration haha.

They do support authorize.net which seemed good in testing (but they really did want to shaft us with card fees so we've settled with paypal integration for now which customers dig)
 
mrapoc said:
No shop here (yet) so basically mobile tech. Eagerly anticipating what the mobile app will bring to the table (especially getting jobs and stuff signed off there and then even with no signal). @drpcfix and the guys/gals are putting quite a lot of work into it. One thing I could do with is a bit more loving in the uk for maybe something like gocardless as a recurring payment option. Payments options are massive in the US (stripe for example) which we can't use in the uk (strictly no computer repair companies no matter what!) - mercury looks great in the USA too (mobile integration too i believe) - to the point that I would actually switch payment providers just for integration haha.

They do support authorize.net which seemed good in testing (but they really did want to shaft us with card fees so we've settled with paypal integration for now which customers dig)
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Yeah I just experienced that same issue with Stripe, they gave me the boot because of the computer repair. Since I don't have a physical shop and I am only mobile. I also went with Paypal integration and so far, so good.
 
cypress said:
Yeah I just experienced that same issue with Stripe, they gave me the boot because of the computer repair. Since I don't have a physical shop and I am only mobile. I also went with Paypal integration and so far, so good.
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That sucks. We moved from PayPal to Stripe and Stripe works great for us, but we do have a location. I know there have been posts here about Stripe and the computer repair industry.
 
Slaters Kustum Machines said:
That sucks. We moved from PayPal to Stripe and Stripe works great for us, but we do have a location. I know there have been posts here about Stripe and the computer repair industry.
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Yeah I remember we spoke about it. I got everything setup and going and was running smoothly for a couple weeks. Then last week they e-mailed me and said unless I have a physical location then they will be removing my account. Now I am back to using Square and Paypal.
 
I'm a convert from mHelpdesk. It's a bit faster and it works great even as a small one-person operation. You can make it complicated if you want to but it works just fine with the basics, which makes me happy.
 
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