[SOLVED] Suddenly "This copy of Windows is not genuine"

LABFE

LABFE

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A customer had upgraded from xp to 7 a few years ago (paid a technician to perform upgrade). No problems since. Suddenly upon booting Windows displays that it is not genuine and that he may be a victim of counterfeiting. I've ran several malware scans without turning up much and problem persists. Done a lot of web searching, but all I can seem to find is information about Windows Server. This is a home PC so no server involved. When I click on "Go online and resolve" the validation fails with an error message of "an error has occurred in the script on this page."

What information can I provide?
 
Porthos said:
Run these instructions and post the log here.

http://www.sevenforums.com/windows-...ne-activation-issue-posting-instructions.html

My guess is that the intel rapid storage drivers are out of date OR the "tech" used an activation hack or a "not for sale" MSDN key.
Click to expand...

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-J8D7P-XQJJ2-GPDD4
Windows Product Key Hash: xgsndMkYdJsYmUng0qIJ/thx+HI=
Windows Product ID: 00371-868-0000007-85654
Windows Product ID Type: 1
Windows License Type: KMS Client
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {F83F1B49-2CB5-4DD4-A1A6-F13AC108A345}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr.160408-2045
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{F83F1B49-2CB5-4DD4-A1A6-F13AC108A345}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-GPDD4</PKey><PID>00371-868-0000007-85654</PID><PIDType>1</PIDType><SID>S-1-5-21-1959048084-455759729-570322159</SID><SYSTEM><Manufacturer>HP Pavilion 061</Manufacturer><Model>EX272AA-ABA a1520n</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version> 3.11</Version><SMBIOSVersion major="2" minor="4"/><Date>20060919000000.000000+000</Date></BIOS><HWID>74093907018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>B9FF96A5F78D586</Val><Hash>QlvewL0CrvhyBYGr5TODOk4LUW8=</Hash><Pid>89388-707-0897112-65812</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, VOLUME_KMSCLIENT channel
Activation ID: b92e9980-b9d5-4821-9c94-140f632f6312
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00170-868-000000-03-1033-7601.0000-1982014
Installation ID: 005822973811757062732734742506723113030674192113568854
Partial Product Key: GPDD4
License Status: Notification
Notification Reason: 0xC004F00F.
Remaining Windows rearm count: 3
Trusted time: 9/9/2016 12:48:07 PM
Please use slmgr.vbs /ato to activate and update KMS client information in order to update values.

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C533
HealthStatus: 0x0000000000000000
Event Time Stamp: 9:9:2016 12:25
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MAAAAAEABAABAAEAAAABAAAAAQABAAEAeqhic6yGSCQ281RjMsZSptR5yuBOfDS1

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC HP-CPC AWRDACPI
FACP HP-CPC AWRDACPI
SSDT HP-CPC POWERNOW
MCFG HP-CPC AWRDACPI
 
Porthos said:
Is this a business or home computer?

If it is home it is COUNTERFIT/CRACKED?Bootleg.
Windows License Type: KMS Client
Click to expand...

It is a home computer. He said he paid someone with a local shop to come out. Are you saying it is indeed bootleg? Any idea why it worked this long and now suddenly this. One message I got did say something to the effect of the license ending or something of the like, can't recall exact verbiage.
 
LABFE said:
He said he paid someone with a local shop to come out.
Click to expand...
Typical pizza tech.
LABFE said:
Are you saying it is indeed bootleg?
Click to expand...
With out a doubt. Bet my life on it.
LABFE said:
Any idea why it worked this long and now suddenly this.
Click to expand...
MS or his security software finally caught the hack/activation exploit.

See these all the time when some "tech" or friend of the family who "knows" about computers does work on them.
 
Porthos nailed it. The tech must have used corporate keys that were valid years back.
 
See how easy it is once you learn what the logs mean. You would have run around in circles running security software and checkdisk ect.

Learn what the activation status is "really" first.
 
Porthos said:
Is this a business or home computer?

If it is home it is COUNTERFIT/CRACKED?Bootleg.
Windows License Type: KMS Client

The Office even though its genuine it is probably not bought and paid for either
Microsoft Office Enterprise 2007 - 100 Genuine

You will have to buy a new Win 7 pro key for them.
Click to expand...

Got it, thanks for your highly seasoned assistance.
 
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