Surface Pro 7 forgot PIN

[Velvis]

Someone reached out to me because their Surface Pro facial recognition stopped working. They don't know their PIN or password.

Is there anyway around this?

 

[britechguy]

They don't know their PIN or password.

If they don't know either one of these, and the account in use is not a Microsoft Account linked Windows user account, you are well and truly screwed.

If it is an MS-Account-Linked Windows User Account, and you can get into the Microsoft Account (even via the recovery process) then you can log in on the computer with that password (another reason I favor the MS-Account-Linked Windows User Account). I've saved a couple of clients' posteriors by doing MS Account Recovery to get a password they could use to log in to that account as well as the PC(s) that are using Windows user accounts linked to it.

 

[Markverhyden]

Did they set it up themselves? If so it's most likely it was setup with a MS account. That being said it's conceivable it got corrupted during an update which isn't good news.

 

[johnrobert]

If all fails, and it's not encrypted recover data then reinstall.

On another note recovering my Apple ID been waiting over 2 weeks getting a call tonight at 8.02 pm
I knew ID a month ago got so bamboozled with reinstall of iMacs it left my brain.

 

[frase]

Surface Pros are Kryptonite to me personally.

 

[britechguy]

Surface Pros are Kryptonite to me personally.

Based upon what's been posted on this site, it would appear you're far from alone!

Somehow I have yet to have a single Surface device land in my lap, and I'm happy to keep that trend in place.

 

[britechguy]

@Velvis,

Please do report back on the resolution (or lack thereof).