shamrin
Active Member
- Reaction score
- 48
- Location
- Lexington, Ky
I've put quite a few customer into Mozy Pro as their online backup solution. Mozy home has worked great for me for years and it just does its job without a lot of problems. I find the interface for Mozy Pro a little overly complicated but again, it does the job. Recently, Mozy killed its affiliate program, and I think I might know why. Apparently they're coming after our customers.
I visited one of my clients this week who told me about a phone exchange and showed me an email exchange he had had with a representative from Mozy. The rep told him that they needed to "check out the operation of [his] computer to make sure it would accept a recovery if it was needed". This led to another "technician" logging-on remotely and reviewing his set up. Does this sound familiar? Well wait, it gets better.
The "technician" apparently went straight to the Windows Event Log and filtered for warnings and errors. "Look", he said, "Ooo, lots of problems here, you need professional support from us. And for only $150 and $30 a month (per machine?) we'll maintain your computer."
At first I thought that my customer was just the victim of one of those scams where the guys calls up saying he's from Microsoft and needs to check out your computer. But when the customer showed me emails that come from the real Mozy domain, I was gobsmacked.
It's hard to count all the reasons why this is disconcerting. Whether the top one is the scammy way they go through the event log, baselessly telling the customer he has lots of problems or whether it's the fact that they are trying to steal customers from the very people that introduced them into the account I don't know. Or maybe it's the opening lie that they need to check out the computer to make sure it can handle a recovery - what could that possibly mean? It's a lie to make a sales call.
I'm almost positive that there are other good backup companies out there that have some respect for partners, past and present - I'll definitely be looking for one to migrate my customers to. But it's a dog-eat-dog world out there folks so watch out.
I visited one of my clients this week who told me about a phone exchange and showed me an email exchange he had had with a representative from Mozy. The rep told him that they needed to "check out the operation of [his] computer to make sure it would accept a recovery if it was needed". This led to another "technician" logging-on remotely and reviewing his set up. Does this sound familiar? Well wait, it gets better.
The "technician" apparently went straight to the Windows Event Log and filtered for warnings and errors. "Look", he said, "Ooo, lots of problems here, you need professional support from us. And for only $150 and $30 a month (per machine?) we'll maintain your computer."
At first I thought that my customer was just the victim of one of those scams where the guys calls up saying he's from Microsoft and needs to check out your computer. But when the customer showed me emails that come from the real Mozy domain, I was gobsmacked.
It's hard to count all the reasons why this is disconcerting. Whether the top one is the scammy way they go through the event log, baselessly telling the customer he has lots of problems or whether it's the fact that they are trying to steal customers from the very people that introduced them into the account I don't know. Or maybe it's the opening lie that they need to check out the computer to make sure it can handle a recovery - what could that possibly mean? It's a lie to make a sales call.
I'm almost positive that there are other good backup companies out there that have some respect for partners, past and present - I'll definitely be looking for one to migrate my customers to. But it's a dog-eat-dog world out there folks so watch out.
