Business not shown on Google maps? anyone ever have this problem?

drnick5

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Hey Folks,

I have my business listed in google places (or google local as it seems to be called now). However, I noticed that when looking at Google maps recently, my business isn't listed as being in my building (We are located in a small plaza with 2 buildings, 2 businesses in each building.) The other 3 businesses are all shown with an icon on the building, but we are not. So if you zoom in on our plaza, you wouldn't even know we were located there. (unless you specifically types in our business name to google maps, then it shows us being located in the street).

I submitted an error report to move my location from the street to the building, I received a response a few days later saying they made the change. But looking at google maps, we are still being shown in the street (not in our building)

I filled out another form to fix the incorrect info. and actually received a response (from a human!). Asking me some questions about where we should be located. I gave him a screen shot and explained the problem. He responded today saying that they can't change our location

their response: I definitely understand your confusion. The Google Maps system does change displays around from time to time, unfortunately there is nothing that we can do to make a specific name show in a certain spot. Just give it some time and hopefully the system will re-crawl the content of your page and associate a label for your business to your liking.

This sort of baffled me, why have a "report an error" function if you can't do anything about the errors? I noticed this error a few weeks ago, but no idea how long it's been this way. I'm not very confident in waiting for it to "fix" itself.

I dug deeper and discovered that in our plaza with 2 buildings, our building actually has 2 addresses, (ours at 494, and the market next door listed at 492). While the other building only has 1 address (they list themselves as 496 #1 and 496 #2 for mail delivery).

So I'm guessing the problem here is that google maps can't have 2 addresses at the same location. so the market at 492 gets their icon in the building, the other business in the other building at 496 are listed, and since we are at 494, we are in the middle and for some reason get placed in the street.

What boggles my mind is that this building has been here for 30 years, we've been here for almost 9 years now and this seems to have happened recently (I'd say sometime in the past year).

Any idea on who I might be able to contact to try and get this resolved?
 
http://places.google.com (redirects to google.com/local/business/something)...

Edit your details and drag the marker.

This has worked for us in the past (and I just checked our various businesses, and it seemed to work).

But Google makes so many changes so frequently I might not be right any more.
 
Thanks for the reply. This was the 1st thing I tried. But even after receiving an email confirmation from google saying they updated the marker. Its still in the wrong place.
 
we moved premises recently and had problems with google maps showing new address but old location. tried all the fixes via my business, dragging marker, etc in the end we went to help and after simple webchat with google map issues were solved in minutes.
 
Thanks for the reply, where did you perform the web chat? I haven't seen that as an option.

As I said in my original post, I sent an email to google support and actually got a reply. But was basically told they couldn't do anything.

After posting here I found a google support forum which I also posted on. I received a reply from someone this morning saying that they were able to move the Map marker for the address (so the address now shows the correct location) however if you type in our business name, it still shows us as listed in the street.
 
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