@Bryce W a possible suggestion for a future newsletter - searching safely, evaluating the results and recognizing dangerous links - in particular links with a domain name (often gibberish) plus a path of only 2-4 characters.
I mention it because a user searched for "aetna claim reconsideration form 2017" on Bing and of 11 results, 10 were malicious and 1 was Aetna's homepage. Results on DuckDuckGo were similar though slightly better (including a link to the actual relevant part of the site). Google was pretty clean. Doing the same search without "2017" gave a
very different and much better set of results on both Bing and DDG.
My immediate reaction was "I need to remove Bing as a search option on everything, what's my best approach...." but now I'm thinking some user education is also due.