jmitservices
Active Member
- Reaction score
- 139
- Location
- Norwich, UK
If any of you haven't seen where Hackerman is from.
(Not work safe!)
(Not work safe!)
If any of you haven't seen where Hackerman is from.
(Not work safe!)
One reason of many I will never work retail again as long as I live:
LOL!!! I did time at CompUSA, never again.
lethologica: the inability to remember a word or put your finger on the right wordI have 2 stories to share with you fine folks. Hopefully you love them as much as I do.
1. When I was earning my associates, I had an instructor who shared this with us. he said it wasn't him, but a guy next to him at a help desk he used to work at. He went on to explain "you know when you can hear in someones voice when they are getting frustrated with someone on the phone?" The following is what he heard from his neighboring coworker - "ma'am ma'am ma'am...listen to me. I need you to right click on the mouse..." The person he was speaking to (an older lady if I recall) grabbed a sharpie and WROTE "click" on the mouse. All I keep thinking is "Why on Gods green earth, do these people have computers and who thought it was a good idea for them to use one?" LMBO
2. This happened to me just a couple weeks ago. I took a call from an elderly gentleman and started the conversation with "I dont know a whole lot about these things." That usually tells me its going to be a struggle of a call. I go through some troubleshooting with me and he starts getting just slightly upset and he says "whats....whats this thing in my right hand?" If only I could have seen my own face after hearing him say that. I'm not going to say what humorous thought I had....but I said "ummmm...a mouse?" he then says "yeah...mouse" and we continue the conversation. You cant make this stuff up...lol
lethologica: the inability to remember a word or put your finger on the right word
Common problem with older people. Frequent problem with me. I sure know what I'm doing but the inability to speak fluently using correct terms can be problematic, especially with those know-it-all customers who just love to argue the point.
My dad is quite young, he's only 86. Every single conversation starts with "Can you see your granddaughter?" "Yes." "Good, that's called 'The Desktop'." "The what?" etc.... If only he would let me put his computer online so I can remote in...Yes. But in the case of the elderly just remembering anything is a challenge. In the case of my Dad, 91 years young, I have to tell him what and where to look for the TV icon to launch for a remote session. This is after 25 plus sessions over the last couple of years.
I have a 92 year old man that goes to my church who has an iPad and knows very well how to use it. I was mind blown by this guy. Just goes to show, you're never to old to learn how to use technology.Yes. But in the case of the elderly just remembering anything is a challenge. In the case of my Dad, 91 years young, I have to tell him what and where to look for the TV icon to launch for a remote session. This is after 25 plus sessions over the last couple of years.