timeshifter
Well-Known Member
- Reaction score
- 2,396
- Location
- USA
Computer is a Late 2012 27-inch iMac. Customer complained that it was randomly shutting down, sometimes returned to desk and found it powered off, etc. I went to check it out. While I was checking it, rebooting it or whatever, at one point it just flat out died. Wouldn't power on at all.
This was about one year ago. So I don't recall all the details. But, I'm pretty sure I did the standard stuff like unplugging everything, leaving it unplugged for 15 seconds or more as Apple recommends to reset SMC. I would have tried holding the power button in while unplugged to try to drain any remaining energy. Probably also tried PRAM reset, etc. Also checked the AC power levels from the wall which looked good. Whatever I tried I couldn't get it to power back on.
Told the customer it looked like it might be an expensive repair. They decided to get a new one. They gave me the machine to clear the data and recycle or re-use as appropriate.
It sat on my shelf for months. Recently I got a power supply for another dead machine. I got this one off the shelf and dusted it off. It fired right up. I ran it on and off for long stretches over several days. I put it back away for a month or two. Just got it out again. Again, it runs flawlessly. Don't see any issues.
Any idea what might be going on with this machine?
This was about one year ago. So I don't recall all the details. But, I'm pretty sure I did the standard stuff like unplugging everything, leaving it unplugged for 15 seconds or more as Apple recommends to reset SMC. I would have tried holding the power button in while unplugged to try to drain any remaining energy. Probably also tried PRAM reset, etc. Also checked the AC power levels from the wall which looked good. Whatever I tried I couldn't get it to power back on.
Told the customer it looked like it might be an expensive repair. They decided to get a new one. They gave me the machine to clear the data and recycle or re-use as appropriate.
It sat on my shelf for months. Recently I got a power supply for another dead machine. I got this one off the shelf and dusted it off. It fired right up. I ran it on and off for long stretches over several days. I put it back away for a month or two. Just got it out again. Again, it runs flawlessly. Don't see any issues.
Any idea what might be going on with this machine?