Tired of AVG. Which antivirus to sell?

[SpaceSquad]

I've started reselling BD, however I'm not liking that you have to sign up every client with an account, unless I've been just been completely missing something. I also don't prefer their installation method of an install file that then downloads the remainder from the net, over a slow connection it's very frustrating.

Older post...

But this is the reason I may switch off BD.

 

[jfm]

I stay as far as possible from Avast and AVG and most free solutions. (Ex: Avast and Win10 crasing taskbar).
Clients calling back because of the integrated offers (PC tuneup and all on free versions.).

Selling alot of EMISOFT Antimalware and really getting good results out of it, moneywise and restult wise.
I used to resell Avira but the licencing was troublesome.

McAfee, Avast and AVG are auto-uninstall for us,

Bitdefender, Eset, Norton, EMSISOFT, Kaspersky, all been decent for the couple last years for us.

 

[NETWizz]

I just tell folks Windows 10 has built-in Anti-Virus and leave it at that.

 

[ccritchie]

I just tell folks Windows 10 has built-in Anti-Virus and leave it at that.

Sounds like a great marketing plan for virus removals!

 

[NETWizz]

Sounds like a great marketing plan for virus removals!

It actually works pretty good.

 

[Diggs]

I stay as far as possible from Avast and AVG and most free solutions. (Ex: Avast and Win10 crasing taskbar).
Clients calling back because of the integrated offers (PC tuneup and all on free versions.).

Selling alot of EMISOFT Antimalware and really getting good results out of it, moneywise and restult wise.
I used to resell Avira but the licencing was troublesome.

McAfee, Avast and AVG are auto-uninstall for us,

Bitdefender, Eset, Norton, EMSISOFT, Kaspersky, all been decent for the couple last years for us.

Actually, until the Win10 debacle Avast has been one of the best many years running. Not sure where your preconceived notions come from. It also only runs two processes (instead of 6-7 processes of the others you mentioned) so is light on resources. Gaming mode eliminates popups and a check mark silences it. It's detection rate is one of the best. I try to listen to those that know from whence they speak-

http://www.av-comparatives.org/

 

[nlinecomputers]

It actually works pretty good.

No, it doesn't. Microsoft has gotten very poor test results at AV-Comparables for several years.

 

[jfm]

Actually, until the Win10 debacle Avast has been one of the best many years running. Not sure where your preconceived notions come from. It also only runs two processes (instead of 6-7 processes of the others you mentioned) so is light on resources. Gaming mode eliminates popups and a check mark silences it. It's detection rate is one of the best. I try to listen to those that know from whence they speak-

http://www.av-comparatives.org/

Most users that have Avast have the free version.
This software for me is closer to being a malware than an antivirus software.
Trying to sell some crapy cleaners, installing addons that users don't even understand.
Playing with terminology (Update-Upgrade) that users aren't sure about to install the Premium version and throw some false security warnings that they aren't protected so they buy the full version.

The Win10 issue is just one more on their pile of sh**, it's now an auto uninstall for us when we see it.
We get around 2 calls per week for a Windows 10 that refuses to boot, has no internet or a buggy taskbar caused by Avast, I kinda love it actually

The user experience, the tech experience (we support our clients) is far more important than a 2,5% difference in detection rate if you ask me.

http://www.av-comparatives.org/

 

[sbill91]

Besides the windows 10 issue with avast. My other problem with them is they now have their own support people to help with more than a virus clean. Which is cutting into my business. Is there a AV program that does not offer their own support that replaces all local techs?

 

[Digital Micro]

Besides the windows 10 issue with avast. My other problem with them is they now have their own support people to help with more than a virus clean. Which is cutting into my business. Is there a AV program that does not offer their own support that replaces all local techs?

Check out kabuto. I use its health monitoring and av for smaller budget minded clients. It's $2.50 a month per pc, $2 if you just want av.

 

[cypress]

Besides the windows 10 issue with avast. My other problem with them is they now have their own support people to help with more than a virus clean. Which is cutting into my business. Is there a AV program that does not offer their own support that replaces all local techs?

I second this. You need to be recommended managed anti-virus so that you become the support. Market to them that you can keep their Anti-virus up to date and patched along with monitoring their computer for any hardware issues.

 

[Digital Micro]

I think I know what you mean here, but locking in the client shouldn't be your first consideration.

We've been recommending and installing Eset NOD32 for nearly a decade and while the recurring revenue from renewals is nice it's definitely not the reason we use it.

We use it because it's the best choice for our clients.

You're not locking them in. They can cancel when ever they want.

Some might look at it as trying to lock a customer in. I look at it like trying to grow my business. If your a business owner your job is to grow your business, not get paid like it's a day job working for someone. I guess some are happy if they make as much as an employee.

When it comes to av solutions I don't get into the charts like a lot of people do. I let the av be the last line of defense. I also am 90 percent business so.

 

[cypress]

I think I know what you mean here, but locking in the client shouldn't be your first consideration.

We've been recommending and installing Eset NOD32 for nearly a decade and while the recurring revenue from renewals is nice it's definitely not the reason we use it.

We use it because it's the best choice for our clients.

While Emsisoft is a good solution and I like how it works, I am marketing the support. Granted before pushing Kabuto I was selling alot of Kapersky but after it expires they either forget to contact me or try to renew through the vendor. With this I can offer the managed solution and offer them better solution. Trying to wean off the one time clients and build an established clientele.

You're not locking them in. They can cancel when ever they want.

Some might look at it as trying to lock a customer in. I look at it like trying to grow my business. If your a business owner your job is to grow your business, not get paid like it's a day job working for someone. I guess some are happy if they make as much as an employee.

When it comes to av solutions I don't get into the charts like a lot of people do. I let the av be the last line of defense. I also am 90 percent business so.

Exactly. The Anti-virus would just be one of the benefits I am selling myself in the services and the support I offer with it.

 

[MGendyS]

I have a retail business and we have opted to push ESET, Kaspersky and Trend Micro, but for MSP I use Webroot.

The reason behind this always comes to the most important factors:
- is there local support for your clients: if there is no local support then, when they run issues and you are closed for the day and all hell breaks loose, they your business and its recommendation is to blame, unless they have someone local to contact (local means cheap or free call number)
- is it light weight on their computer: if it makes the computer sluggish, then you will find that they either turn it off, or will complain how it is your fault for recommending a software that made their computer worse. Also it will take one retarded IT guy to tell them how they should just be using MSE and that it is great and free, which as we all know means we need to waste more time to explain the reality of how secure MSE really is (if you don't know, spend time and learn how useless it really is in an attack)
- Minimal popups: if the product pops up and gives a false positive and you tell them to click ignore or allow, the next time it comes up, there is a greater chance that they will do that with out calling you to check, and then it is only a matter of time that they actually should have clicked fix or delete but they just let it through based on what you have told them.
- Ease of use: if it is technical or not easy to use, the customer will annoy the hell out of you.
- History: Check how long the product has been in the market and who really owns it. I have seen IT techs recommending products that are really a conduit owned / advertised software. be careful as this is still your reputation and your customer security on the line.
- Security: finally check how secure the product really is, don't take the work of the latest review site that tried to promote it or give you a great kick back. download and test the product for yourself. also be familiar with the product, that way when they ask about it, you are truly able to assist (sometimes the question is how easy is it to use)

 

[FixOn3]

Webroot. lightweight, cloud managment. in trial mode with BD because of it's integration/partnership with n-able.

 

[DRPCNZ]

I've been selling ESET for years - extremely few issues and never had a reason to look elsewhere. I run it on all my own computers too. It just seems to work without any attention.

I concur been using on my own machines selling ESET for the last 16+ years

 

[seedubya]

Managed Eset AV on everything. With the deal I have it's a complete no brainer. I don't go for security suites, never have, whether Eset or other. We have 500-ish licences deployed, mostly to business customers. I genuinely cannot remember the last time we had any kind of serious issue with Eset, I really can't and I can't find anything in our PSA either.

 

[Diggs]

I have a retail business and we have opted to push ESET, Kaspersky and Trend Micro, but for MSP I use Webroot.

I you want to do the homework, this is the place -

https://www.av-comparatives.org/

...and I'm trying really hard to like Bitdefender because of all the good ratings and reviews, but I've installed it twice on two different 32-bit laptops (I know, I know.....) but it BSOD'd both of them shortly after the install reboot while trying to bring up the user interface. Not a good way to start, but I'll try again with a 64-bit machine.

 

[Kirby]

You've obviously been at this a while. Norton 2003 was the last decent version.

I tried a bunch of antivirus solutions when I opened my business and finally settled on ESET NOD32. I just go with the antivirus, not all the bells and whistles. It almost never misses something I know to be an infection, though a couple of months ago it did miss the DOC file UPS sent me when they couldn't deliver a package. Never mind that UPS knew my email address, but not my name, business name or ACTUAL address. I sent it in. They detect it now.

Just today I removed a fake tech support trojan from a computer with a fully up-to-date McAfee Antivirus which still didn't detect it even after updating. I transferred it to my computer over the network after "unplugging" it and NOD32 caught it right away.

For me, it's nothing but ESET. Kaspersky is too confusing and for one accountant client keeps taking out the DLL files for various versions of their accounting softwares.

 

[Your PCMD]

Fairly old topic I know, but we use EAM and it catches near everything. I say near, because even though its caught "everything" so far, no AV is 100%. That being said, EAM does use different engines, BitDefender engine being one.