What is Your Businesses Services/Software Stack?

[Bryce W]

Something that would be great for all members to know is what is the collection of software and services that you use TOGETHER to run your business?

There are tons of options out there, but its really good to know what plays well with what. For example, one business may use Repairshopr, which integrates with the credit card handler 2Checkout. Repairshopr also supports their label printer, barcode scanner and exports well to Quickbooks.

The goal here is to help others with choosing items for their stack and great to see what others are running.
For example, if someone is using RepairShopr and is looking for a label printer. They can see that most people here who are using RepairShopr tend to use the Dynamo X1000 label printer.

So what is your services/software stack? What integrates with what?

For example:
Country: USA (because some options arent available in certain countries)
CRM: RepairShopr
Credit card handling: 2Checkout
Label Printing: Dynamo X1000
Barcode Scanner: Barcodo9000
Invoicing: Quickbooks
Email marketing: Mailchimp
Remote Access: etc...

It doesnt have to be these, you can add more/different software/services, different categories. Basically, whatever you use to run your business.

 

[Kitten Kong]

CRM - PCRT
Credit/ Debit cards - Handeypay - via streamline. I don't have a web portal for acceptance of cards, only a physical terminal.
Direct Debits - Go Cardless
Label printer - Dymo Label printer 450
bar code scanner - generic reader
invoicing - my own spreadsheet.
RMM - Logic Now
MAV - BD
Sale AV - BD
Software - D7ii, Fabs v6, Acronis, Getdataback for NTFS, Ccleaner Pro, UVK
Email marketing - Mailchimp
Disty - VIP, Enta
Web Hosting - Hosting Click (Dave is a member here, and he holds all my hosting, for PCRT (upgrades it when a upgrade is released), also hosts my website.

 

[4ycr]

CRM: Repairshopr
Invoicing: Xero, linked to repairshopr.
credit/debit cards: gocardless but only through invoice
Direct debits gocardless again
Don't do label printing but thinking of it.
I have a generic barcode scanner
email marketing: I am looking into mailchimp for email marketing as it links to repairshopr, I currently use campaign monitor
remote access: I use screenconnect again that integrates to repairshopr to create a new session for a ticket
RMM: is logicnow which I can create tickets from in Repairshopr

 

[YeOldeStonecat]

Country:USA
CRM:Helpdesk/ticketing system....Solarwinds Help Desk Manager. When tickets are ready for invoicing and/or ordering....we put them in our office managers queue. All services we resell, labor, hardware, software, ....all get tracked under HDM and put in her queue.
Invoicing/AP/Payroll:Quickbooks Premier
Quickbooks for quoting and all invoicing
RMM is Solarwinds N-Able...which integrates with HDM..... So remote access, and other typical managed services such as antivirus, patch management, computer/network inventory/notes/reporting/alerting/etc
We're not a retail store...so not enough inventory to bother with barcodes/labels.
Credit cards/checks...just through local scanner/swipe on her desk direct to bank.
EMail Marketing: none

As for breaking down services that we resell...
Additional antivirus:Eset silver partner (less and less as we move clients to N-Able)
Backup: Mostly got rid of entry level, which was mixture of JungleDisk and iDrive, middle tier..SolarWinds BDR, top tier Datto
Hosting/DNS management:RackSpace\LiquidWeb
Domain registration and SSL certs:SecurePayNet (wholesale arm of GoDaddy)
UTM/Firewall:Untangle....initial sale and recurring annual subscriptions
Microsoft: Various partner levels, and CSP (Cloud Service Provider...Office 365)
EMail Filtering:Have our own spam appliance in-house, using SpamTitan, to filter e-mail for clients
Computer hardware:HP/Dell/Lenovo
Network hardware:Mostly Ubiquiti for internal network hardware, used to do a lot of HP ProCurve before Ubiquiti. NexGenAppliances for Untangle hardware appliance
Wholesaler:Mostly Ingram Micro, some TechData

 

[JonnyRT]

CRM: Repairshopr
Invoicing: Xero, linked to repairshopr.
credit/debit cards: gocardless but only through invoice
Direct debits gocardless again
Don't do label printing but thinking of it.
I have a generic barcode scanner
email marketing: I am looking into mailchimp for email marketing as it links to repairshopr, I currently use campaign monitor
remote access: I use screenconnect again that integrates to repairshopr to create a new session for a ticket
RMM: is logicnow which I can create tickets from in Repairshopr

How does gocardless work with invoices? I thought it was for direct debits only. I'm looking for an online portal where goes can go and pay online with their debit/credit card and an invoice number. I came close to just using Gumroad so customers could purchase their annual plan, but it charges their card in dollars which I didn't think would look very professional.

 

[Kitten Kong]

How does gocardless work with invoices? I thought it was for direct debits only. I'm looking for an online portal where goes can go and pay online with their debit/credit card and an invoice number. I came close to just using Gumroad so customers could purchase their annual plan, but it charges their card in dollars which I didn't think would look very professional.

You can configure go cardless for just the one payment if you prefer Jonny.

 

[4ycr]

How does gocardless work with invoices? I thought it was for direct debits only. I'm looking for an online portal where goes can go and pay online with their debit/credit card and an invoice number. I came close to just using Gumroad so customers could purchase their annual plan, but it charges their card in dollars which I didn't think would look very professional.

@JonnyRT it is done within Xero which creates a link on the invoice

 

[Slaters Kustum Machines]

CRM: RepairShopr
Credit card handling: Stripe-Intergrates with RepairShopr
Invoicing: RepairShopr
Accounting: Quickbooks Online
Email marketing:Mailchimp - Technibble Newsletters
Remote Access: MSP Anywhere
RMM: Solarwinds N-Central
Antivirus: AV Defender (Bitdefender through N-Central)
Server/Workstation Backup: Solarwinds Backup
O365 Backup: Backupify
Tools: UVK, Fabs Autobackup Pro 7, Parted Magic, Active@ Data Studio
Webhosting: SiteGround
O365 Reseller Partner: AppRiver
HDD Diagnostics: GSmartControl
Printers: Brother
Hard Drives: WD Back or Gold
SSD's: Samsung or Crucial
Marketing: Vistaprint of Zazzle depending on item. Looking to move to Allegra (One of our local customers)
Email/Office: Office 365 E3 through Microsoft Action Pack

Edit: Updated, with links.

 

[RCD_Technology_Solutions]

CRM: TrailBlazer
Credit card handling: QB gateway
Label Printing: Dynamo X1000
Barcode Scanner: NONE
Invoicing: Quickbooks
Email marketing: Mailchimp
Remote Access: Screen Connect
RMM:GFI/logicnow W/ MAV
Imaging: Atronis
AV Resale : Symantec
MAV: Avast for business (Testing)
Laptop Screens: Bliss computers
Various Parts: Ebay, Amazon
Distrubitor: Tiger Direct, (Looking for another...)
Web Hosting: Hostgator
Residential and SMB backup: XZBackup
Large Backup: Intronis Echo
D7
UVK

Reference Material:
Managed Services in a Month
Technibble Computer Repair Business Kit
CTG EBooks (Call That Girl's Guide To... )

Keep in mind I have a retail store and a consulting business.

 

[mrapoc]

CRM: RepairShopr
Credit card handling: Only Direct Debit - Gocardless. Also have Paypal but looking for something cheaper
Label Printing: Dymo 450 - hardly use it though (not busy enough)
Barcode Scanner: N/A
Invoicing: Xero (Repairshopr integration)
Email marketing: Mailchimp/Repairshopr
Remote Access: Screenconnect
Software: Fabs (amazing), D7ii (not busy enough to fully use this but still good - looking forwards to the mystery of D7x), Use TSOhost for hosting. Using Logicnow

 

[cypress]

Country: USA
CRM: RepairShopr
Credit card handling: Paypal / Square
Label Printing: N/A
Barcode Scanner: N/A
Invoicing: Repairshopr - Copy then goes directly linked to Dropbox account for Backups
Email marketing: Mailchimp (Repairshopr Integration
Remote Access: Teamviewer
MAV: Emsiosft / Kapersky
Online Backup: Backblaze Online

 

[ComputerPro]

Country: USA
CRM: Repairshopr.
ACCOUNTING: Quickbooks. Freshbooks for some legacy billing stuff.
RMM: NAble and Continuum
CREDIT CARDS: First Data terminal in shop, Authorize.net for online/recurring.
REMOTE: ScreenConnect & Logmein (from Continuum).
TECH TOOLS: TechSuite, Fabs, UVK (bunch of others but only TechSuite on monthly pmt).
HARD DRIVE TOOLS: Disk Jockey.
PC Doctor and misc hardware testers.
LABEL PRINTERS: Dymo 450 Turbo, Zebra LP2824
RECEIPT PRINTERS: Star TSP100
LASER PRINTERS: Whatever we have at the time, mostly Brother.
BARCODE READERS: Standard cheap USB ones forgot brand.
SIGNATURE PAD: Topaz Brand.
I'm sure I'm forgetting something but that's prob the bulk of it.

 

[callthatgirl]

Country: USA
CRM: Excel
Credit card handling: Paypal
Invoicing: Mhelpdesk
Email marketing: Constant Contact
Remote Access: Logmeinrescue

 

[PBComputer]

Country: UK
CRM: Repairshopr.
ACCOUNTING: Quickbooks.
RMM: MaxFocus.
Email marketing: Mailchimp/Repairshopr
CREDITCARDS: Streamline & QuickBooks, Go Cardless for RMM Clients
REMOTE: ScreenConnect & Teamviewer
TECHTOOLS: , D7, Fabs, UVK .
LABELPRINTERS: Dymo 450 Turbo
RECEIPTPRINTERS: Some Generic Make
LASERPRINTERS: A Samsung Mono, Colour Brother
Scanner: Fuji ScanSnap
Hosting: TSOHost
Online Backup: Cloudberry via RepairShopr

 

[rojinkm]

Country: UK
CRM: PC repair Tracker
ACCOUNTING: Sage
RMM: Testing N-ABLE
Email marketing: Own
CREDITCARDS: Streamline,Go Cardless
REMOTE: Teamviewer, Any Desk
TECHTOOLS: , D7, Fabs
LABEL PRINTERS: Dymo
LASER PRINTERS: Samsung Mono and HP Colour laser
BarCode Reader: Inateck
Scanner: Samsung
Hosting: Hostgator, HostPapa, ResellerClub
Online Backup: Livedrive Reseller
BroadBand: 100MBs Virgin and 70MBPs BT

 

[allstarit]

Country: Australia
CRM: WHMCS.
Invoicing: WHMCS
Accounting: Xero with addon that sycs from WHMCS.
RMM: MaxFocus.
Client Info/Documentation: add notes to RMM Notes tab and also One Note
Antivirus: Bitdefender (with Max and Reseller), Trend Reseller
Antispam: Max Mail and Spam Hero
Email marketing: WHMCS sends out automated emails
Payment Options: NAB Now (portable eftpos), Bank, Paypal
Remote Software: ScreenConnect & Teamviewer
VOIP: Mvoice
Hardware Purchases: Usually stick to HP brand for desktops and laptops HP/Toshiba/ASUS and get from Ingram Micro
Components i usually get from Centrecom, MSY (local computer parts shops in Aust)
Email Hosting: Office 365 via Ingram CSP
Web Hosting: Netvirtue (have a CPANEL reseller account to host my site and a few client sites)
CPANEL/WHM integrates with my WHMCS console which automates process of purchasing domain to creating acount and emailing customer invoice and taking payment
Domain Renewals: TPP Wholesale - links to my WHMCS
Online Backup: Crashplan, Max Backup, Storagecraft
Business Cards: Vistaprint
Advertising: currently part time so only word of mouth, occasional mail drop with flyers, social media

 

[tucsonpc]

Country: USA
CRM: RepairShopr (free), probably moving to PCRT once I have a few more clients/approach the RS free tier cap
Credit card processing: Square, PayPal edit: and Stripe
Invoicing: Square, looking to move to something that includes subscription/repeating invoicing
Email Marketing: Constant Contact via HostGator, have yet to issue a campaign
Accounting: Wave, moving on to Intuit once I have time to sit down and work on it
Web host: HostGator
Domains: 1&1
DDNS: No-IP
RMM: LogicNow/Max Focus
Managed AV: BD via MaxFocus
Managed Web Protection: MaxFocus
Managed Online Backup: MaxFocus
Remote Access: Teamviewer/Take Control (via Max Focus)
Ticketing/Support: FreshDesk
Distribution: D&H
VoIP (for fax number): Voipo (free number w/ HostGator account)
VoIP (main phone): Google Voice
Resellable web templates: Pixelarity
Marketing Materials: VistaPrint (business cards only so far)
Advertising: Word of mouth

Reseller agreements:
Carbonite
Mozy
Backblaze
Antivirussales
Emsisoft
Citrix
Piriform

 

[AZpro]

Country: USA
CRM: MHelpdesk
Credit/Debit Cards: Square
Invoicing: MHelpdesk
Remote Access: ScreenConnect
Online Backup: Backblaze
Software: D7ii, Fab6, Active@ Boot Disc

 

[CTL]

Country: USA
CRM: FutureStar
Credit card handling: Forte (FutureStar intergration), Square, Paypal
Label Printing: Dymo 450
Barcode Scanner: N/A
Invoicing: Xero
Email marketing: getresponse
Remote Access: Teamviwer (LogicNow intergration), GoToAssist
RMM: LogicNow

 

[Pixelated Tech]

Country: USA
CRM: RepairShopr (LOVE THIS)
Credit card handling: Square (Amazing service, but needs recurring invoicing - coming soon)
Accounting: Quickbooks Online - Horrible with Square.. need to move on from one.
Invoicing: Repairshopr/Square - RS is a good estimate builder, convert to invoice, take "offline CC" payment through Square.
Email marketing: None as of yet.. will be using MailChimp soon.
Remote Access: Zoho Assist
MAV: Emsisoft (w/ Kabuto)
Online Backup: Mozy Pro and iDrive
RMM: testing Kabuto with a small client