What is Your Businesses Services/Software Stack?

[fastremotehelp.com]

As of Fall, 2017:

Country: USA
CRM: RepairShopr
Credit card handling: PayPal Business
Invoicing: Repairshopr - it rocks, totally irreplaceable. Android app is getting better.
Email marketing: Mailchimp & Repairshopr Marketr
Remote Access: Teamviewer 11 (saw no reason to upgrade to 12)
AV: Webroot Managed Endpoint (through Atera) 100% profit as a re-seller. Centralized Security Management
Online Backup: Annual iDrive 2.5 TB account, resell & manage sub-accounts for paying clients
Tools: too many to list, depends on the situation.
Marketing Materials: Microsoft Publisher Brochure, folded by a Yale Folder (one at a time, sadly)
Advertising: Websites & referrals & am currently trying an ad in a local high-end magazine (not sure if it will work)
RMM: Atera for Patch Management, Failing Drives (need it to do more, I'm not good at scripting). Wishing for better integration with Repairshopr.

When I look back at where I was just five years ago, I feel like crying, it was so screwed up: Outlook for CRM, a spreadsheet for the annual plans, invoices from some crappy Android app. It was just sad, totally disorganized. Of all the chaos, the thing I regret most is not having a good PSA tool for invoicing and to show me Client Lifetime Value. Yep, I kept that stuff in my head. I started listening to Karl Palachuk's "managed services in a month" on Audio, in my car. Over and over, and then it started to click: Get a PSA, get an RMM, and sell a plan. He is so right! Getting Repairshopr was the beginning of the new structured process. Once I had the right PSA, the rest kind of flowed naturally.

 

[Simplypoised]

Country: USA
I do not have a lot of clients and don't want that many. I am a retired educator, and work part time for a tech company.

CRM: I would like to purchase the One Man Show of Repair Shopr.
Credit card handling: I use Pay Pal already.
Label Printing: Please inform why I would need this.
Barcode Scanner: Please suggest one.
Invoicing: I will probably purchase Quickbooks for invoicing, because I am already familiar with it.
Email marketing: I will need to research a product.
Remote Access: I use Teamviewer for remote access, and will probably be purchasing it.

My ideal situation would be to remote in to the few clients I have and repair. There are times when I need to go onsite. Some clients drop their products off at my home where my business is located.

Something that would be great for all members to know is what is the collection of software and services that you use TOGETHER to run your business?

There are tons of options out there, but its really good to know what plays well with what. For example, one business may use Repairshopr, which integrates with the credit card handler 2Checkout. Repairshopr also supports their label printer, barcode scanner and exports well to Quickbooks.

The goal here is to help others with choosing items for their stack and great to see what others are running.
For example, if someone is using RepairShopr and is looking for a label printer. They can see that most people here who are using RepairShopr tend to use the Dynamo X1000 label printer.

So what is your services/software stack? What integrates with what?

For example:
Country: USA (because some options arent available in certain countries)
CRM: RepairShopr
Credit card handling: 2Checkout
Label Printing: Dynamo X1000
Barcode Scanner: Barcodo9000
Invoicing: Quickbooks
Email marketing: Mailchimp
Remote Access: etc...

It doesnt have to be these, you can add more/different software/services, different categories. Basically, whatever you use to run your business.

Something that would be great for all members to know is what is the collection of software and services that you use TOGETHER to run your business?

There are tons of options out there, but its really good to know what plays well with what. For example, one business may use Repairshopr, which integrates with the credit card handler 2Checkout. Repairshopr also supports their label printer, barcode scanner and exports well to Quickbooks.

The goal here is to help others with choosing items for their stack and great to see what others are running.
For example, if someone is using RepairShopr and is looking for a label printer. They can see that most people here who are using RepairShopr tend to use the Dynamo X1000 label printer.

So what is your services/software stack? What integrates with what?

For example:
Country: USA (because some options arent available in certain countries)
CRM: RepairShopr
Credit card handling: 2Checkout
Label Printing: Dynamo X1000
Barcode Scanner: Barcodo9000
Invoicing: Quickbooks
Email marketing: Mailchimp
Remote Access: etc...

It doesnt have to be these, you can add more/different software/services, different categories. Basically, whatever you use to run your business.

 

[Slaters Kustum Machines]

Updated my listing with current solutions and links.

 

[Your PCMD]

Country: USA
CRM: Pulseway PSA
Credit card handling: Quickbooks GoPayment or Square (depending how quick I want my money)
Label Printing: Brother 6200dw with Avery labels along with free Design & Print
Barcode Scanner: No need for one
Invoicing: Quickbooks
Email marketing: MailChimp free (* see below)
Remote Access: AnyDesk Pro
Online Backup: Backblaze ** see below

* I don't recommend adding emails from business cards that you collect from business clients. Unless you have express permission to send them your marketing, your emails are technically spam. People who don't opt in specifically for your email list are generally not the people who will buy from you. Sending them anything at all would be a complete waste of your time IMO.

** Backblaze personal or business for individual use or for multi use in businesses, Backblaze B2 with Synology using Cloud Sync.

 

[Mike T]

Still working on finding the best solutions, but here's where I'm at now:

Country: USA
CRM: RepairShopr
Credit card handling: Vantiv through RepairShopr
Label Printing: Dymo LabelWriter 450
Barcode Scanner: Random cheap one from Amazon
Invoicing: RepairShopr
RMM: Solarwinds RMM
AV: I use Malwarebytes TechBench in shop and resell then BitDefender for managed customers (through RMM)
Remote Access: Connectwise Free or Take Control for managed customers
Email: Gmail through G Suite
Marketing: Mostly word of mouth so far.

 

[Fred Claus]

CRM: HubSpot
Credit card handling: Stripe-Intergrates with Wave Accounting, but Square for on site card processing
Invoicing: Wave Accounting (Waveapps.com)
Accounting: Wave Accounting
Email marketing: Mailchimp and Hubspot
Remote Access: Logicnow (Solarwinds MSP) AeroAdmin for one off events
RMM: LogicNow (Solarwinds MSP)
Antivirus: Managed Antivirus through Solarwinds (Rebranded Bitdefender)
Server/Workstation Backup: Backblaze or Solarwinds backup
Tools: UVK, Fabs Autobackup Pro 7
Webhosting: Wix
O365 Reseller Partner: Synnex
Printers: HP
Marketing: I have a client who is a graphic designer I use her.
Email/Office: G-Suite

 

[Choppie]

Country:USA

CRM:
FusionInvoice (self hosted on my web server)

CRM:
Looking at SuiteCRM or SugarCRM, free, self hosted version (if they drop in an inventory/invoicing add-on)

Credit Card:
NA

Label Printing:
UPS Zebra LP-2844 thermal printer (going on 13 years now, same printer)

Barcode Scanner:
Wasp WW5750 wireless scanner with charging base

Invoicing:
FusionInvoice (self hosted on my web server)

Email marketing:
NA

Remote Access:
TeamViewer 6 premium license, looking for open sources option soon

Accounting:
gnuCash (portable apps version) (thinking about it)

Email Client:
Thunderbird

Browser:
Firefox, several ad ons ublock origin, disconnect, https, privacy badger...

Backup Software:
Cobian Backup 11 (its awesome!)

HARDWARE/SOFTWARE COMBO:
I have 4 each 120GB Intel SSD, I've installed them in clear, see-through plastic external cases that are tool-less, 8 dollars each, they are awesome. I'm running PortableApps on the SSD. I have a backup syncing program that I use to run backups once per week. Two units back up to the other two that I leave plugged into my VPN network router for remote backups.

Portable Apps running on this RIG
all the good utilities and,
teamviewer, filezilla, thunderbird, libreoffice, gnucash, notepad++, kitty, putty, MySQL viewer, and many more...