Word could not create the work file

[CaliZ]

Help!

I'm a bit stuck with this one. Customer is using O365, and utilizes the "Preview" pane in Windows Explorer. Preview works for PDF and other file types, but not Word documents. (.doc .docx)

When a file is clicked on, it prompts twice in the background in Word, this:

Closing the prompt twice, then loads the preview of the document fine.

I have:
-Restarted numerously.
-Completely removed Office, ran the online/full repair.
-Changed in the registry in both "User Shell Folders" and "Shell Folders" to other "Cache" key locations (Rebooted also) to another temp folder
-Tested in a new user account, same issue.
-Tested other word documents.
-Checked for Windows/Office updates.
-User in question has local admin rights.
-Hard drive (NVME 2 is brand new with the system)

Any other thoughts? I'd rather not nuke this as they have other software that is not quick to get activated/customized to how they use it.
Thanks.

 

[Sky-Knight]

https://docs.microsoft.com/en-us/office/troubleshoot/word/word-could-not-create-the-work-file ??

 

[CaliZ]

https://docs.microsoft.com/en-us/office/troubleshoot/word/word-could-not-create-the-work-file ??

Did that already, no change. Checked on folder/file permissions as well for it.

 

[Sky-Knight]

The only other thing I can think of, is make sure there are no old versions of office kicking around.

 

[trevm999]

Use Process Monitor to find out what it is trying to create and then you can see where it is failing.

 

[CaliZ]

No older version of office installed. (Clean system)

Checking on process monitor, but having a hard time tracking anything logical in there related to word.

 

[CaliZ]

Finally found the solution.
Preview pane does not work with 32 bit office all that well. When it stops working, this needs to be done.

Open regedit.
browse to HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\

Backup the CLSID

Delete keys:

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{00020827-0000-0000-C000-000000000046}

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{65235197-874B-4A07-BDC5-E65EA825B718}

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{84F66100-FF7C-4fb4-B0C0-02CD7FB668FE}

Reboot.
Test.

Feel free to close the thread.

 

[Sky-Knight]

I think I'd just install the 64bit office. It's the mainline supported platform now. I've noticed several little niggly annoying problems with the 32bit O365 installs in the last few months.

 

[trevm999]

Checking on process monitor, but having a hard time tracking anything logical in there related to word.

You can filter by process name so you only see what one application is doing