computerdoc
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The system is running XP sp3. I ran a full scan in Malwarebytes and it came up clean.
The user highlights something in IE and goes to print it. The system slows to a crawl or hangs and she has received the following message:
Problem caused by Microsoft Internet Explorer
This problem occurred because Microsoft Internet Explorer, which was created by Microsoft Corporation, was slow or unresponsive.
This type of problem occurs when a program is slow or has stopped responding and you choose to shut it down. This is also referred to as an application hang. Most of the time, there's nothing you could have done to prevent this type of error, but there are some troubleshooting steps you can try.
Troubleshooting
________________________________________
It's hard to determine exactly what causes Internet Explorer to stop responding, but it's usually due to one of the following reasons:
• Spyware, adware, or other malicious software. If you have downloaded free software from the Internet, you might have inadvertently downloaded spyware with it. Spyware is software that can display advertisements (such as pop-up ads), collect information about you, or change settings on your computer, usually without your permission.
• Internet Explorer add-ons: Add-ons are software that add features or tools (an Internet toolbar for example) to Internet Explorer.
• Computer viruses: If your computer has a virus, the virus can cause Internet Explorer to stop responding.
Before using other troubleshooting options, you can try running a troubleshooter that will find and automatically fix some common problems with Internet Explorer add-ons.
The following error messages appear in the application event viewer
Microsoft fax
The outgoing routing rule is not valid because it cannot find a valid device. The outgoing faxes that use this rule will not be routed. Verify that the targeted device or devices (if routed to a group of devices) is connected and installed correctly, and turned on. If routed to a group, verify that the group is configured correctly. Country/region code: '*' Area code: '*'
VSS
Volume Shadow Copy Service error: An internal inconsistency was detected in trying to contact shadow copy service writers. Please check to see that the Event Service and Volume Shadow Copy Service are operating properly.
.Net runtime 2.0
EventType clr20r3, P1 hplaserjetservice.exe, P2 1.1.0.0, P3 4a425ade, P4 hplaserjetservice, P5 1.1.0.0, P6 4a425ade, P7 bd, P8 10e, P9 system.nullreferenceexception, P10 NIL.
The .NET runtime appears all the time the others appear periodically.
The user highlights something in IE and goes to print it. The system slows to a crawl or hangs and she has received the following message:
Problem caused by Microsoft Internet Explorer
This problem occurred because Microsoft Internet Explorer, which was created by Microsoft Corporation, was slow or unresponsive.
This type of problem occurs when a program is slow or has stopped responding and you choose to shut it down. This is also referred to as an application hang. Most of the time, there's nothing you could have done to prevent this type of error, but there are some troubleshooting steps you can try.
Troubleshooting
________________________________________
It's hard to determine exactly what causes Internet Explorer to stop responding, but it's usually due to one of the following reasons:
• Spyware, adware, or other malicious software. If you have downloaded free software from the Internet, you might have inadvertently downloaded spyware with it. Spyware is software that can display advertisements (such as pop-up ads), collect information about you, or change settings on your computer, usually without your permission.
• Internet Explorer add-ons: Add-ons are software that add features or tools (an Internet toolbar for example) to Internet Explorer.
• Computer viruses: If your computer has a virus, the virus can cause Internet Explorer to stop responding.
Before using other troubleshooting options, you can try running a troubleshooter that will find and automatically fix some common problems with Internet Explorer add-ons.
The following error messages appear in the application event viewer
Microsoft fax
The outgoing routing rule is not valid because it cannot find a valid device. The outgoing faxes that use this rule will not be routed. Verify that the targeted device or devices (if routed to a group of devices) is connected and installed correctly, and turned on. If routed to a group, verify that the group is configured correctly. Country/region code: '*' Area code: '*'
VSS
Volume Shadow Copy Service error: An internal inconsistency was detected in trying to contact shadow copy service writers. Please check to see that the Event Service and Volume Shadow Copy Service are operating properly.
.Net runtime 2.0
EventType clr20r3, P1 hplaserjetservice.exe, P2 1.1.0.0, P3 4a425ade, P4 hplaserjetservice, P5 1.1.0.0, P6 4a425ade, P7 bd, P8 10e, P9 system.nullreferenceexception, P10 NIL.
The .NET runtime appears all the time the others appear periodically.
