@HCHTech : Someone must have set a startup password at a time. This is a feature for the ones who leave a Fab's copy on end user computer. Tech will be able to run it using that password while iuser will not be able to run it or get the license.
The password reset procedure is described in user's manual at page 45.
Here's the password removal process:
1- Launch registry editor "regedit" as administrator.
2- Depending on operating system, program's password is stored under "HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Fabs AutoBackup" (64 bit) or "HKEY_LOCAL_MACHINE\SOFTWARE\Fabs AutoBackup" (32 bit). In any case, please backup this key (export it) first, then delete it.
3- Close registry editor.
4- Open your "autobackup.ini" configuration file using a text editor (Windows Notepad for example)
5- Under "[CONFIG]" section, delete "Password" value.
6- Under "[ORDER-AUTOBACKUP7PRO.EXE]" section, delete "EncryptedCustomerEmailAddress" and "EncryptedOrderID" values.
7- Save changes
8- Start the program. You will have to enter your license information to reactivate it and get it fully functional.
Note: you will have to do the registry thing before running Fab's again on any other machine it has been started and asked for a password.